IT Support Professional
21 hours ago
Job Summary:
We are seeking a highly skilled Technical Support Specialist to join our team at DecisivEdge. As a Technical Support Specialist, you will be responsible for providing technical support to users, troubleshooting hardware, software, and networking issues, and assisting with the installation of software and hardware.
Key Responsibilities:
- Provide technical support to users for computer-related technical problems
- Respond to end-user inquiries and issues
- Participate in internal and customer technology projects
- Install and maintain service and inventory for all end-user computing equipment as necessary
- Manage VDI environment, Azure Virtual Desktops, and VMWare Horizon
- Manage end-user devices, including software installation, verify proper controls, and maintain compliance
- Recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures
- Maintain trust and confidentiality regarding the information being processed, stored, or accessed by network users
- Work with Security Analyst on vulnerability management for end-user devices
- Work with operations teams to make recommendations for systems and process enhancement
- Participate in other company initiatives as required
Requirements:
- Associate's degree or above in computer science, information systems, or equivalent combination of education and experience
- Minimum five-year experience in information technology or technical support
- Solid understanding of Windows 10 and 11 architecture and management
- Experience with Virtual Desktop Management and Thin Clients
- Basic understanding of OS X
- Solid knowledge of TCP/IP networking and related network services
- Solid understanding of WiFi, Active Directory concepts, and administration
- Some knowledge of cloud services delivery architecture, including authentication models and security
- Knowledge of PowerShell scripts to automate processes as necessary
- Ability to clearly communicate technical concepts to non-technical people
- Ability to multi-task and prioritize in a fast-paced environment
- Ability to work individually as well as part of a collaborative team
- Experience within a fast-changing, start-up, or similar environments (flexibility)
What We Offer:
- A competitive compensation package
- Health, dental, and vision coverage
- Paid life insurance and long-term disability coverage
- 401k program with Company matching contributions
- Empowered Company culture
- Paid professional development
- Recognition programs
- Open-door policy
- Diverse team makeup
- Participation in Company-sponsored charitable causes
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