Retail Operations Leader

2 weeks ago


Saginaw, Michigan, United States Bridgestone America, Inc. Full time

Retail Operations Leader

Employee Type: Regular | Full-time

Location: Saginaw, MI

Team: Retail

Company Overview

Bridgestone Retail Operations (BSRO) is a division of Bridgestone Americas, employing over 22,000 team members across North America. With more than 2,200 company-owned locations, including Firestone Complete Auto Care, Tires Plus, and Wheel Works, BSRO is a leading player in tire and automotive service sales, generating over $3 billion annually. We are committed to fostering a workplace where every individual is valued and supported, enabling them to deliver exceptional service and quality. Our comprehensive benefits include competitive compensation, formal training, performance incentives, paid time off, healthcare packages, and a 401k plan to secure your financial future. We embrace diversity and believe that varied perspectives enhance our service and operations.

Job Responsibilities

As a Retail Operations Leader, you will oversee all facets of store management, including:

  • Delivering outstanding customer service
  • Driving sales initiatives and promotional activities
  • Enhancing customer satisfaction and loyalty
  • Achieving results for teammates, customers, and the organization
  • Understanding competitor offerings and alternative tire sourcing
  • Managing payroll, budgets, and store objectives
  • Maintaining accurate records and financial documentation
  • Scheduling and assigning tasks based on team members' strengths
  • Participating in ongoing training to stay informed about industry advancements
  • Gathering customer feedback to ensure satisfaction
  • Performing additional duties as required

Preferred Qualifications

• 2-year college degree or equivalent experience

Qualifications

• High School Diploma or equivalent

• Proven success in retail management

• Strong problem-solving skills for addressing customer concerns

• Ability to manage inventory and merchandising displays

• Excellent communication skills for interacting with teammates and customers

• Negotiation and conflict resolution abilities

• Valid driver's license and ability to operate company vehicles

• Completion of all required training and educational modules for this role

Employee Type: Regular | Full-time


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