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Product Support Specialist

2 months ago


Hauppauge, New York, United States VOXX International Full time

Job Summary:

VOXX International Corp. is seeking a skilled Product Support Representative to join our Customer Service team. As a Product Support Representative, you will play a critical role in assisting customers with technical issues related to our products.

Key Responsibilities:

  • Technical Troubleshooting: Utilize your analytical skills to troubleshoot technical issues with our products, ensuring timely and effective resolution for our customers.
  • Order Fulfillment: Place orders for replacement parts or accessories for customers who are outside of our warranty period.
  • Customer Communication: Respond to customer inquiries via phone or email, providing clear and concise information to resolve their issues.
  • Product Recommendations: Offer expert advice and recommendations to customers on our products, including setup and configuration.
  • Warranty Support: Assist customers with warranty-related issues, ensuring seamless resolution and customer satisfaction.
  • Ad Hoc Projects: Participate in special projects as assigned by your manager, contributing to the growth and success of our organization.

Requirements:

  • Education and Experience: A minimum of a GED or equivalent work experience, with a strong background in customer service and technical support.
  • Technical Skills: Proficiency in MS Office and other relevant software applications.
  • Soft Skills: Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.

Benefits:

VOXX International Corp. offers a comprehensive benefits package to our full-time employees, including medical, dental, vision, 401(k), life insurance, short-term disability, and long-term disability.

Equal Employment Opportunity:

VOXX International Corp. is an equal opportunity employer, committed to diversity and inclusion in the workplace.