Dcs Intake Team Leader
4 weeks ago
Join the State of Tennessee team as a Dcs Intake Team Leader, a critical role in the Child Abuse Hotline Series. As a leader in our crisis-oriented call center, you will supervise a team of DCS Intake Associates, DCS Intake Specialists, and at least one DCS Intake Supervisor.
Responsibilities:- Provide oversight and supervision to team members receiving referrals of alleged child abuse and neglect.
- Interview, hire, train, coach, develop, delegate to, serve as resource and evaluate the performance of direct and indirect reports.
- Evaluate employee performance via Quality Assurance Reviews, Monthly Performance Briefings, Interims, and Annual reviews.
- Monitor team leave and attendance, policy and procedure adherence, and overall employee professional conduct.
- Conduct conflict management resolution, mitigate imminent risks, handle complaints related to Intake Specialist customer service or intake concerns.
- Respond to questions from direct and indirect reports, serve as subject matter expert and resource for direct and indirect reports, provide additional guidance on intake decision making.
- Provide ongoing professional development and training of direct and indirect reports.
- Review and makes screening decisions on initial intakes from DCS Intake Associates.
- Monitor Child Abuse Hotline phone system to ensure calls are being answered in a timely manner.
- Perform NCIC criminal background checks via the Tennessee Information Enforcement System (TIES) for emergency removals of children by DCS.
- Graduation from an accredited college or university with a bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, or related field of study.
- Experience equivalent to three years of full-time professional work providing child welfare services.
- Ability to work nights, evenings, weekends and/or holidays as needed.
- Ability to work remotely or physical office location.
- Ability to manually type 40 wpm or higher.
- Ability to manage vision and purpose, problem solve, and manage a daily stressful work environment for self and others.
- Demonstrate knowledge related to customer service, English language, law and government, and computer programs.
- Ability to apply deductive reasoning skills, organize work, and effectively manage time.
- Competency in building effective teams, drive for results, and conflict management.
- Skilled in critical thinking, monitoring, writing, and reading comprehension.
State of Tennessee is an equal opportunity employer and welcomes applications from diverse candidates. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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