IT Support Specialist

2 weeks ago


Mountain View, California, United States Confluent Full time
About the Role

We are seeking a highly skilled IT Support Engineer to join our growing team at Confluent. As a key member of our IT department, you will be responsible for providing exceptional technical support to our employees worldwide.

Key Responsibilities
  • Provide full-service internal IT support to Confluent employees, including advanced troubleshooting and problem-solving.
  • Communicate effectively with users and staff to understand, identify, document, and resolve technical issues.
  • Resolve problems in a timely manner or escalate to IT leads or managers as needed.
  • Be well-organized and efficient in managing your work, with a focus on delivering high-quality results.
  • Document processes and procedures to ensure seamless knowledge transfer and scalability.
  • Collaborate with junior colleagues to provide guidance, training, and mentorship.
  • Promote and represent Confluent culture and core values in all aspects of your job duties.
Requirements
  • 2+ years of experience in IT support, with a focus on remote support and wireless network troubleshooting.
  • 2+ years of experience in the Information Technology field, with a strong understanding of IT processes and procedures.
  • Experience with SaaS applications, including Google Workspace, JIRA, Okta, Zoom, Office 365, and Slack.
  • Knowledge of MDM platforms, such as Jamf Pro and Intune.
  • Network troubleshooting experience with Ruckus and Meraki.
  • Familiarity with Atlassian products and ticketing platforms.
  • Excellent communication and documentation skills, with the ability to articulate complex concepts in a clear and concise manner.
  • A strong desire to learn and develop new skills, with a curiosity for technology.
  • Understanding of standard IT processes, including asset management and employee lifecycle.
About Confluent

At Confluent, we are committed to building an inclusive global team that represents a variety of backgrounds, perspectives, beliefs, and experiences. We believe that equality is a core tenet of our culture, and we strive to create an environment where everyone feels valued and empowered to contribute.

We offer a competitive salary and benefits package, including a wide range of employee benefits. To learn more about our benefits, click here.

Confluent is an equal opportunities employer and welcomes applications from diverse candidates. We are committed to providing a workplace that is free from discrimination and harassment, and where everyone has the opportunity to succeed.



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