IT Support Specialist

2 days ago


Mountain View, California, United States Study, LLC Full time
About the IT Support Specialist Position

We are seeking a highly skilled and motivated IT Support Specialist to join our team in Mountain View, CA. As a member of our team, you will play a critical role in providing desktop and basic server administration support to our employees.

The ideal candidate will have a strong understanding of computer hardware and software, as well as excellent communication and organizational skills. You will be responsible for configuring, installing, and troubleshooting computer hardware, software, and peripheral devices in a mixed environment.

Some of the key responsibilities of this role include:

  • Configuring and installing IT hardware, including laptops, desktops, printers, and network equipment
  • Maintaining Microsoft 365, Active Directory accounts, group policies, and security updates
  • Troubleshooting OS and hardware issues for systems running Windows and MacOS
  • Asset tagging and maintaining an accurate and up-to-date inventory of equipment
  • Administering and troubleshooting VPN access
  • Provisioning and maintaining phones and users in VoIP systems
  • Managing vendor relationships, ordering new laptops, phones, and printers, and processing RMAs for defective parts or systems
  • Maintaining MS Teams Room Systems deployed in the office

Requirements for this role include:

  • 1-3 years of experience with desktop support
  • Strong understanding of computer hardware and software
  • Impeccable communication and organizational skills with exceptional attention to detail
  • Friendly disposition and great sense of humor, excellent customer service
  • Desire to learn and develop professionally, and work in a dynamic business environment
  • Ability to lift 50lbs

Required technical knowledge includes:

  • Managing, configuring, and troubleshooting of Windows 10 and Mac OS
  • Knowledge of Remote access solutions (VPN, Terminal Services)
  • Anti-Virus Installation and Management
  • PowerShell scripting ability
  • Basic knowledge of TCP/IP Networking

What will make you stand out:

  • Basic knowledge of Linux tools
  • Linux server administration
  • Experience with managing MS 365

We offer a comprehensive benefits package, including 100% paid health, vision, and dental insurance, 401(k) with employer match, PTO days, 10 paid holidays, work-at-home setup stipend, company-sponsored gym memberships, free Caltrain Pass, tuition reimbursement, and gift matching programs.

We are an equal employment opportunity employer and welcome applications from diverse candidates. Please note that we require all employees to be fully vaccinated as a condition of employment, and we will require proof of vaccination or request for accommodation by the 1st day of employment.


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