Senior IT Support Specialist

2 weeks ago


Mountain View, California, United States TeamLogic IT of Mountain View Full time
Job Title: Senior Support Technician/Consultant

We are seeking an experienced IT professional with a broad range of skill sets to join our team at TeamLogic IT of Mountain View. The ideal candidate will possess a relentless customer service attitude, exceptional communication skills, and the ability to troubleshoot complex network issues.

Responsibilities:
  • Manage and monitor client IT infrastructure, including computers, networks, servers, and systems.
  • Create, manage, and implement projects, from small to large-scale.
  • Troubleshoot server, network, wireless, hardware, and software issues.
  • Update client IT documentation, network maps, tickets, and notes.
  • Server account management, including joining new and existing computers to the domain.
  • Software setup, configuration, and troubleshooting.
  • Data backup and recovery, including local and cloud storage.
  • Local and hosted email migrations.
  • Troubleshoot and remediate problems on PC, Mac, and Linux workstations.
  • Provide telephone support to resolve issues remotely.
  • Installation, configuration, and administration of Windows and Linux servers, including virtualization, Active Directory, and cloud hosting.
  • Network design, planning, implementation, and support, including DHCP, DNS, domains, firewalls, VLANs, VPN access, and redundant ISP load balancing and failover.
  • Set up maintenance schedules and monitor issues using remote management tools.
  • Installation and configuration of VOIP phone systems.


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