Senior IT Support Specialist
4 weeks ago
We are seeking a highly skilled and experienced IT professional to join our team at TeamLogic IT of Mountain View. As a Senior Support Technician/Consultant, you will be responsible for providing top-notch technical support and services to our clients.
Key Responsibilities:- Manage and monitor client IT infrastructure, including computers, networks, servers, and systems.
- Create, manage, and implement projects, from small to large-scale initiatives.
- Troubleshoot complex network and server issues, as well as hardware and software problems.
- Update client IT documentation, network maps, tickets, and notes.
- Manage server accounts, including joining new and existing computers to the domain.
- Configure and troubleshoot software, data backup and recovery, and local and hosted email migrations.
- Provide telephone support and resolve issues remotely through access.
- Install, configure, and administer Windows and Linux servers, including virtualization, Active Directory, and cloud hosting.
- Design, plan, implement, and support networks, including DHCP, DNS, domains, firewall setup, VLANs, VPN access, and redundant ISP load balancing and failover.
- Set up maintenance schedules and monitor issues using remote management tools.
- Install and configure VOIP phone systems.
Requirements:
- Relentless customer service attitude and exceptional communication skills.
- Ability to troubleshoot complex network issues and provide patient support to users.
- Experience with IT and networking, including Windows and Linux servers, virtualization, and cloud hosting.
- Strong problem-solving skills and ability to work in a team-based environment.
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