Referral Management Associate

1 week ago


Hot Springs National Park, Arkansas, United States Reach Therapy Services Llc Full time
Position Overview

We are seeking a dedicated Referral Coordinator to become a vital part of our team at Reach Therapy Services LLC. This role is essential in ensuring seamless communication and coordination within our healthcare services.

Key Responsibilities
  • Manage and maintain medical records efficiently.
  • Process patient referrals accurately.
  • Update and manage prescriptions as needed.
  • Provide exceptional customer support, both in-person and via phone.
  • Welcome and check in patients upon arrival.
  • Coordinate new patient intake processes.
  • Handle phone calls and correspondence, including emails and letters.
  • Facilitate schedule adjustments as required.
  • Verify insurance benefits with various carriers.
  • Discuss insurance coverage and financial responsibilities with caregivers of new patients.
  • Understand and communicate various funding options available for families.
  • Assist families in applying for relevant funding options.
Qualifications

The ideal candidate will possess strong skills in:

  • Time management, organization, and prioritization.
  • Attention to detail and accuracy.
  • Effective verbal and written communication.
  • Team collaboration and relationship building.
  • Flexibility to work independently and as part of a team.
  • Self-motivation and results-oriented mindset.
  • Familiarity with EMR systems.
  • Proficient computer skills, including MS Word, Excel, and Outlook.
  • Excellent interpersonal skills when interacting with patients and colleagues.
  • Strong customer service abilities to engage positively with patients.
Experience Requirements
  • Experience with EMR/EHR systems (required).
  • Proficient computer usage (required).
Job Type

This is a full-time position with a flexible schedule, primarily Monday to Friday.

Education

A High School Diploma or GED is required.



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