Personnel Protection Coordinator

2 weeks ago


Boerne, United States iWorks Corporation Full time
Job Overview

Position: Personnel Security Specialist

Company: iWorks Corporation

About iWorks Corporation:

Established in 2005, iWorks Corporation excels in delivering top-tier information technology and professional services tailored for the federal government. We pride ourselves on being at the forefront of personnel security and vetting solutions, as well as Agile, DevOps, DevSecOps, data analytics, and cloud services. Our commitment to continuous improvement, combined with our extensive expertise in business and technology, allows us to provide innovative solutions that meet our clients' needs.

Benefits:

We offer a comprehensive benefits package that includes Medical, Dental, Vision, Life and Disability insurance, a 401(k) plan, Profit Sharing, Health and Wellness Benefits, and Paid Sick Time, Vacation Time, and Holiday Time. Employees are eligible for bonuses throughout the year as part of our incentive program for innovation and business development. Additionally, all staff members are considered for an annual salary increase based on performance and dedication to the company.

Position Summary:

We are seeking a dedicated Personnel Security Specialist who is eager to learn and grow within the field. Ideal candidates may not have extensive experience but possess a strong interest in personnel security, law enforcement, military service, or the intelligence community. You will be expected to engage in training to enhance your skills. A critical eye for detail is essential, as well as the ability to collaborate effectively with team members to achieve shared objectives.

Key Responsibilities:

  1. Manage a responsive and professional call center, addressing inquiries regarding adjudicative case status, program information, and policies, ensuring timely and courteous service.
  2. Handle phone calls and electronic communications from the security community with professionalism.
  3. Maintain customer satisfaction and foster positive business relationships during all interactions.
  4. Update and manage subject records accurately during customer interactions.
  5. Exercise sound judgment to provide appropriate responses to inquiries from the customer base.
  6. Clarify security clearance and investigative requirements during communications without needing to escalate issues.
  7. Support high-level and special interest cases by providing necessary assistance and information.
  8. Assist in drafting various documents, including Standard Operating Procedures, reports, and briefings.
  9. Compile accurate data for Call Center Support reports, summarizing activities and any challenges faced.

Qualifications:

  • Security Clearance: Must possess a fully adjudicated Secret security clearance.
  • Experience: A minimum of 3 years of experience with a working knowledge of National Security Databases, including JPAS, DISS, CATS, e-QIP, DCII, DPS, OPM, SII, CVS, and PIPS personnel security applications.
  • Education: No formal degree or specific experience is required.

Employment Status: This is a full-time, exempt position.

iWorks Corporation is an Equal Employment Opportunity/Affirmative Action Employer. We evaluate qualified applicants without regard to race, color, religion, sex, national origin, disability, Veteran status, sexual orientation, or other protected characteristic.



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