Customer Experience Specialist

3 days ago


Fort Worth, Texas, United States Lhoist Group Full time
Job Summary

We are seeking a highly skilled and experienced Technical Support Analyst to join our team at Lhoist North America. As a Technical Support Analyst, you will be responsible for providing top-notch technical support to our customers, resolving complex technical issues, and ensuring that our customers receive exceptional service.

Key Responsibilities
  • Technical Support: Provide technical support to customers via phone, email, and in-person, resolving complex technical issues and ensuring that customers receive exceptional service.
  • Issue Resolution: Analyze and resolve technical issues, including hardware and software problems, network connectivity issues, and other technical issues.
  • Documentation: Maintain accurate and detailed records of customer interactions, including technical issues and resolutions.
  • Collaboration: Work closely with other technical teams, including network administrators and software developers, to resolve complex technical issues.
  • Continuous Learning: Stay up-to-date with the latest technical trends and developments, and participate in ongoing training and professional development to improve technical skills.
Requirements
  • Education: High School Diploma or equivalent required; 2-year college degree in a technical field preferred.
  • Experience: 2 or more years of experience in an IT role, with a focus on technical support and issue resolution.
  • Skills: Excellent technical skills, including Windows 7, 10, and 11, O365 suite, iOS, Office 2010, SCCM, and PC hardware; strong problem-solving and analytical skills; excellent communication and interpersonal skills.
What We Offer

We offer a competitive salary package, comprehensive benefits, and opportunities for professional growth and development. We are an equal opportunity employer and value diversity in our workplace. We are committed to creating an inclusive environment for everyone and strive to treat everyone in a fair and equitable manner.



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