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Customer Experience Coordinator

2 months ago

Fort Worth, Texas, United States Clayton Homes Full time
About the Role

Clayton Homes, a leading provider of affordable housing, is seeking a highly skilled Customer Experience Coordinator to join our team. As a key member of our Service department, you will play a critical role in ensuring that our customers receive exceptional service and support.

Key Responsibilities
  • Manage large volumes of incoming calls and respond to customer inquiries in a timely and professional manner.
  • Handle customer complaints and provide effective solutions and alternatives to resolve issues.
  • Keep accurate records of customer interactions and process customer data in a secure and organized manner.
  • Coordinate service requirements of customers effectively and efficiently.
  • Take the initiative to inquire about service requests to ensure one-trip service completion.
Requirements
  • High School diploma or equivalent.
  • Minimum 2 years of related experience in customer care coordination or administration.
  • Proficient in AS-400 and MS Office Products, including Excel.
  • Excellent phone etiquette and communication skills.
  • Ability to work in a fast-paced environment and manage time effectively.
Why Clayton Homes?

We offer a competitive benefits package, including health, dental, and vision benefits, as well as a 401K program with company matching. Our company is committed to diversity and inclusion, and we strive to create a work environment that is welcoming and inclusive for all employees.

We are proud to have earned spots on the Forbes lists of America's Best Employers, America's Best Employers by State, Best Employers for Diversity, and Best Employers for Women. Our company is committed to providing opportunities for growth and development, and we encourage our employees to pursue their passions and interests.