Guest Services Representative
6 days ago
About The Westin St. Louis
The Westin St. Louis is a premier downtown hotel that offers 263 oversized modern loft-style rooms and suites, 17,000 square feet of smart meeting space, and a convenient location near the MetroLink light rail system.
We are committed to providing our associates with a positive and supportive work environment, offering full benefits, retirement plans, and wellness incentives. Our associates receive free meals during working hours, discounted parking, and public transportation passes.
Our focus is on the development and growth of our team members, and we offer a tuition reimbursement program to support their education and career advancement.
Job Summary
We are seeking a highly skilled and customer-focused Front Desk Associate to join our team. As a Front Desk Associate, you will be responsible for providing exceptional guest service, handling room reservations and check-ins, and ensuring that our guests have a memorable and enjoyable stay.
Key Responsibilities
- Greet guests warmly and provide a positive first impression of our hotel
- Process room reservations and check-ins efficiently and accurately
- Handle guest inquiries and resolve any issues or concerns in a professional and courteous manner
- Provide information about hotel amenities and services, such as dining options and local attractions
- Manage guest room assignments and ensure that rooms are clean and ready for occupancy
- Process payments and handle cash, credit card transactions, and other forms of payment
- Respond to guest requests and concerns in a timely and professional manner
Requirements
- High school diploma or equivalent required; college degree preferred
- Previous hotel experience preferred
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously
- Ability to stand and move throughout the front office and continuously perform essential job functions
- Ability to access and accurately input information using a computer system
Benefits
The Westin St. Louis offers a comprehensive benefits package, including medical and dental insurance, vision insurance, vacation time, sick leave, and a 401(k) savings plan with matching funds. We also offer discounts through our 'YouDecide' and Hotel Room Discount programs.
Equal Opportunity Employer
The Westin St. Louis is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all individuals, regardless of their background, culture, or identity.
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