Guest Services Representative

2 weeks ago


SaintBrieuc, Bretagne, United States Crescent Hotels and Resorts Full time
Job Summary

Crescent Hotels and Resorts is seeking a highly skilled Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional guest service and ensuring a seamless experience for our guests.

Key Responsibilities
  • Greet and register guests, ensuring a warm and welcoming experience
  • Process guest check-ins and check-outs, handling room assignments and payments
  • Provide information and assistance to guests, including local area knowledge and hotel amenities
  • Upsell hotel services and facilities to maximize room occupancy
  • Respond to guest inquiries and resolve issues in a timely and friendly manner
  • Field guest complaints and negotiate solutions to ensure guest satisfaction
  • Receive and relay messages to guests
Requirements
  • Team Player: Works well as a member of a group
  • Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Self-Starter: Inspired to perform without outside help
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer

Crescent Hotels and Resorts is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment.



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