IT Support Analyst
1 week ago
Position: IT Support Analyst
Employment Type: Full-Time, Direct Hire
Work Setting: Primarily Remote, with occasional onsite requirements.
Salary Range: $50,000 - $63,000 based on qualifications and experience.
Eligibility: Must possess authorization to work in the United States.
Note: This position does not accommodate C2C or third-party vendor arrangements.
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Ledgent Technology is collaborating with a reputable organization in the market for an open IT Support Analyst position. The IT Director is in search of a Tier 2 professional with a minimum of 2 years of relevant experience. The ideal candidate will exhibit strong communication abilities and be proactive in resolving technical issues for internal staff.
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KEY RESPONSIBILITIES
- Deliver support to end-users through phone, in-person, and online channels.
- Address IT inquiries via telephone and escalate calls to other IT personnel as necessary.
- Provide updates and completion notifications to managers and users through various communication methods.
- Conduct routine IT operations and maintain checklists.
- Assist with IT tasks related to employee transitions, including onboarding and offboarding.
- Complete service requests as logged in the Help Desk system.
- Facilitate training for employees on new applications and assist with troubleshooting application-related issues.
- Oversee the installation, configuration, maintenance, and troubleshooting of various computing devices and peripherals.
- Support the installation and upkeep of end-user software applications.
- Help maintain IT facilities across branch offices.
- Travel to branch locations as required.
- Execute all responsibilities in alignment with Company Values and compliance standards.
- Participate in training and adhere to Company policies and applicable regulations.
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REQUIREMENTS
- Proficient in MS Windows, MS Office, and standard PC software.
- Experience working in a networked computing environment.
- Understanding of computer networking concepts, including TCP/IP, DHCP, and DNS.
- Strong verbal and written communication skills in English.
- Ability to perform effectively under time constraints.
- Exceptional troubleshooting skills, attention to detail, and ability to multitask.
- Capability to establish a productive work schedule with minimal supervision.
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EDUCATION AND EXPERIENCE
- Associate degree in Computer Science or a related field is preferred.
- 2-5 years of experience in a technology-related role.
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All qualified candidates will be considered for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws.
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