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Program Supervisor

2 months ago

Bend, Oregon, United States Bethlehem Inn Full time
Job Summary:

The Program Supervisor will oversee the day-to-day operations of the Bend and Redmond sites, ensuring compliance and consistency with Bethlehem Inn's mission, vision, and values.

Key Responsibilities:
  • Supports operations and oversees consistency of programs in Redmond and Bend, including Families and Individual Adults.
  • Assists in the programmatic details of Families First program, including community partnerships, family inquiries, family intakes, and family case management.
  • Acts as an ambassador for Bethlehem Inn's mission, vision, and values, and maintains a reliable informational resource for all staff.
  • Ensures appropriate use and upkeep of facilities as it pertains to resident areas.
  • Responds to operational issues in a timely manner in coordination with Program Directors as needed.
  • Supports daily programmatic tasks, up to and including working scheduled program shifts.
  • Oversees thoroughness of staff notes and documentation in software programs.
  • Partners with Program Directors and Case Management Coordinator in overseeing case management for program participants.
  • Carries high-need/complex cases in case management as needed.
  • Understands and follows adherence to Fair Housing principles, ensuring Bethlehem Inn's policies and practices comply with State and Federal guidelines.
  • Maintains HIPAA compliance regarding confidential information related to program and residents.
  • Understands and assists with resource mapping to enhance self-sufficiency for residents.
  • Assists and participates in Continuum of Care tasks as assigned by Program Directors.
  • Participates in Homeless Leadership Coalition committee work and Built for Zero by-list collaboration.
  • Finds solutions for resolving complex situations and facilitates in the staffing of difficult situations.
  • Collaborates with all departments to effectively and efficiently deliver services to residents.
  • Maintains positive and accountable staff, volunteer, resident, and vendor relationships.
  • Effectively reviews resident incident report resolutions in a timely manner and ensures follow-up.
  • Collaborates with Program Impact Analyst on resource referral tracking, non-resident assistance, case management trends, and data quality.
  • Provides organizational development to help maintain high staff morale and minimize staff turnover.
  • Meets regularly with Program Directors to review workload and ensure continuity.
Requirements:
  • Bachelor's degree or equivalent experience in a related field or five years of experience in a leadership role at a social service environment.
  • Oregon Food Handlers Card.
  • Knowledge of services available to individuals experiencing homelessness in Central Oregon or the demonstrated ability to obtain such knowledge.
  • Demonstrated ability to delegate to others and work independently.
  • Ability to assess situations and take corrective action as necessary.
  • Ability to exercise sound, independent judgment.
  • Maintain a high level of confidentiality.
  • Dependable and flexible.
  • Ability to write and speak clearly and concisely and to communicate effectively.
  • Valid Oregon driver's license required.
Preferred Qualifications:
  • Demonstrated ability to provide crisis intervention and follow procedure in crisis situations.
  • Understanding of issues surrounding homelessness, mental health, chemical dependency, and domestic violence.
  • Knowledge of services available to low-income and homeless persons in Deschutes County through Bethlehem Inn and other agencies or the demonstrated ability to obtain such knowledge.
  • Bilingual English/Spanish preferred.
  • Up-to-date CPR/First Aid Certification.
Work Environment:

The work environment can be unpredictable depending on the time of day and resident activity. Bethlehem Inn is a fluid environment, and a successful applicant should have the ability to think quickly and act with patience and compassion.

Our residents often have challenging needs and come from chaotic circumstances. It is essential for all staff to provide an environment of certainty and calm in what can sometimes be confusing situations.