Customer Experience Strategist

1 day ago


New York, New York, United States BGB Group Full time
As a Customer Experience Strategist at BGB Group, you will play a critical role in developing and implementing strategic plans to drive customer engagement and retention. With a focus on delivering exceptional customer experiences, you will work closely with cross-functional teams to design and implement innovative solutions that meet the needs of our biopharmaceutical clients.

Salary: $140,000 - $170,000 per year

About Us: At BGB Group, we pride ourselves on our expertise and commitment to delivering high-quality results for our clients. Our team of experienced professionals works tirelessly to develop and execute customized solutions that meet the unique needs of each client.

Your Role: As a Customer Experience Strategist, you will be responsible for leading the development of strategic frameworks that guide the creation and implementation of effective customer experience initiatives. You will also work closely with our media planning team to align campaign goals through targeted audience analysis, strategic media channel selection, budget management, cross-channel messaging integration, and performance analysis to maximize ROI. Additionally, you will provide support for cross-functional workshops to foster a customer-centric culture and brainstorm innovative CX solutions.

Requirements: To be successful in this role, you will need a Bachelor's degree or equivalent experience in Marketing, Business, Communications, or a related field. You will also need a minimum of 5 years' experience in customer experience, engagement strategy, strategic planning, or related roles within the pharmaceutical or healthcare industry. Excellent communication and stakeholder management skills are required, as well as the ability to work collaboratively across departments and with external partners. Familiarity with the regulatory environment and compliance requirements of the pharmaceutical industry is also necessary. Experience with digital transformation, omnichannel delivery, and implementing on CRM systems is a plus.

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