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Guest Services Coordinator + Beverage Specialist

2 months ago

Lewis Center, Ohio, United States Penzone Salons Full time
Guest Services Coordinator + Beverage Specialist

Enhance the guest experience from the moment they arrive. Join our dedicated team and enjoy exclusive benefits including discounted salon services, product discounts, and opportunities for professional growth.

As the first point of contact for our guests, you will greet them with a warm smile and ensure they feel welcomed throughout their visit. Your responsibilities will include managing guest check-ins and check-outs, preparing delightful beverages, maintaining a tidy environment, and contributing to an overall positive atmosphere.

Key Responsibilities:
  • Engage with guests to create a friendly and inviting atmosphere tailored to their unique needs.
  • Prepare and serve a diverse range of beverages, including:
    • Specialty coffee drinks (lattes, espressos, frappes, etc.)
    • Signature cocktails and non-alcoholic options for eligible team members.
  • Handle cash transactions and ensure accurate drawer balancing.
  • Check guests in and out for their scheduled services and products.
  • Assess guest needs promptly and provide proactive solutions.
  • Perform daily opening and closing tasks.
  • Assist in maintaining salon cleanliness, including dusting and stocking supplies.
  • Adhere to company standards and comply with health and safety regulations.
Ideal Candidate Attributes:
  • Positive and fashionable individual with a vibrant personality.
  • Ability to stand and walk for extended periods.
  • Adaptable to change and proficient with technology.
  • Thrives in a fast-paced, multitasking environment.
Benefits:
  • Discounted salon and spa services.
  • 40% off salon and spa products.
  • Paid vacation after one year of service.
Qualifications:
  • Preferred candidates aged 21 and older.
  • Ability to lift up to 20 lbs.
  • Must be capable of walking, standing, squatting, and bending.
  • Previous customer service or hospitality experience is advantageous.
Availability: Candidates should be available for 20+ hours per week.