Customer Service Representative
4 weeks ago
Job Title: Customer Service Representative
Reports to: Rental Manager
Primary Purpose: To provide exceptional customer service and generate sales and rental revenue by utilizing a consultative sales approach with both walk-in and call-in customers.
Essential Functions:
- Act as the front line customer service provider and first impression officer by warmly greeting customers whether by phone or walk-in.
- Write contracts, process reservations, and assign equipment.
- Quote rental rates during phone conversations and resolve issues promptly.
- Provide product expertise and consultative services to customers.
- Handle small equipment sales for walk-in customers.
- Ensure the store appearance is exceptional by organizing the showroom and providing ideas to enhance the customer experience.
- Establish and maintain professional relationships with all customers.
- Accountable for managing equipment rental guidelines and policies.
- Support and act as liaison to the outside sales force.
- Perform other duties as assigned.
Skills:
- Exceptional phone skills, customer service skills, and common sense.
- The ability to calculate figures, such as discounts, interest, and percentages.
- Excel in a fast-paced, highly urgent environment.
- Ability to think on your feet and provide exceptional customer service.
- The ability to close sales.
- Accumatica or other ERP system knowledge is a plus.
Experience/Education:
- High School Diploma or equivalent.
- 2-5 years' experience as a rental coordinator or counter person, preferably in the equipment rental industry.
- Highly competent computer and keyboarding skills (Microsoft Office).
- The desire to learn new equipment and participate in online learning.
- Strong verbal communication skills.
- Prior experience working with various construction equipment is a plus.
- Verifiable references and a work history.
Physical Demands:
- While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must be able to lift and carry up to 50 lbs.
- The work environment is that of a typical warehouse office, with some exposure to cold, heat, noise, fumes, and dust.
Salary Description: $20.00 - $21.00 per hour
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