Customer Service Representative

4 weeks ago


Rochester, New York, United States ADMAR Construction Equipment & Supplies Full time
Job Description

Job Title: Customer Service Representative

Reports to: Rental Manager

Primary Purpose: To provide exceptional customer service and generate sales and rental revenue by utilizing a consultative sales approach with both walk-in and call-in customers.

Essential Functions:

  • Act as the front line customer service provider and first impression officer by warmly greeting customers whether by phone or walk-in.
  • Write contracts, process reservations, and assign equipment.
  • Quote rental rates during phone conversations and resolve issues promptly.
  • Provide product expertise and consultative services to customers.
  • Handle small equipment sales for walk-in customers.
  • Ensure the store appearance is exceptional by organizing the showroom and providing ideas to enhance the customer experience.
  • Establish and maintain professional relationships with all customers.
  • Accountable for managing equipment rental guidelines and policies.
  • Support and act as liaison to the outside sales force.
  • Perform other duties as assigned.

Skills:

  • Exceptional phone skills, customer service skills, and common sense.
  • The ability to calculate figures, such as discounts, interest, and percentages.
  • Excel in a fast-paced, highly urgent environment.
  • Ability to think on your feet and provide exceptional customer service.
  • The ability to close sales.
  • Accumatica or other ERP system knowledge is a plus.

Experience/Education:

  • High School Diploma or equivalent.
  • 2-5 years' experience as a rental coordinator or counter person, preferably in the equipment rental industry.
  • Highly competent computer and keyboarding skills (Microsoft Office).
  • The desire to learn new equipment and participate in online learning.
  • Strong verbal communication skills.
  • Prior experience working with various construction equipment is a plus.
  • Verifiable references and a work history.

Physical Demands:

  • While performing the duties of this job, the employee is regularly required to sit, stand, and walk. The employee must be able to lift and carry up to 50 lbs.
  • The work environment is that of a typical warehouse office, with some exposure to cold, heat, noise, fumes, and dust.

Salary Description: $20.00 - $21.00 per hour



  • Rochester, New York, United States Kelly Services, Inc. Full time

    Customer Service RepresentativeAt Kelly Services, Inc., we're looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you'll be responsible for handling customer inquiries and providing solutions within time limits. Your duties will include:Handling customer inbound/outbound callsProviding appropriate...


  • Rochester, New York, United States Walmart Full time

    Customer Service Representative Job OverviewAt Walmart, we are looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, processing returns and refunds, and handling financial transactions. You will also be responsible for maintaining a clean and...


  • Rochester, New York, United States Kelly Services, Inc. Full time

    Customer Service RepresentativeKelly Services, Inc is seeking a highly skilled Customer Service Representative to join their team.Key Responsibilities:Handle a variety of transactions and assist in the proper execution of intercompany orders and customer orders.Develop and maintain strong relationships with customers.Generate sales orders, ensuring that...


  • Rochester, New York, United States Staff My Agency Full time

    Customer Service RepresentativeVan Travis - State Farm Agency, located in Rochester, NY is currently seeking a talented, caring, and professional individual to join our team as a Customer Service Representative. This is a position focused on providing exceptional customer service for a well-established State Farm Agent. Insurance experience is not required,...


  • Rochester, New York, United States MAXIMUS Full time

    Customer Service RepresentativeWe are seeking a skilled Customer Service Representative to join our team at Maximus. As a key member of our team, you will be responsible for providing exceptional customer service to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Foster strong customer relationships and monitor their engagement...


  • Rochester, New York, United States Kelly Services Full time

    Job OverviewWe are seeking a highly skilled Customer Service Representative to join our team at Kelly Services. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.Key ResponsibilitiesRespond to...


  • Rochester, New York, United States David's Bridal Full time

    Customer Service Representative Job DescriptionAt David's Bridal, we're looking for a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for interacting with all customers, maintaining a friendly, positive, authentic, empathetic, and professional approach, to deliver a consistent Five-Star Customer...


  • Rochester, New York, United States Cellular Sales Full time

    Customer Service RepresentativeAt Cellular Sales, we're committed to delivering an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in providing ongoing support to our sales force, generating store traffic, and contributing to the market's success.Key Responsibilities:Follow up on distributed leads to drive...


  • Rochester, New York, United States U-Haul Full time

    Customer Service Representative Job DescriptionU-Haul is seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring that customers receive the highest level of support and assistance with their...


  • Rochester, New York, United States Wegmans Food Markets Full time

    Job SummaryWe are seeking a skilled Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our customers, ensuring a positive shopping experience. You will engage with customers in a friendly and professional manner, proactively...


  • Rochester, New York, United States Wegmans Food Markets Full time

    About the RoleWe are seeking a skilled Customer Service Representative to join our team at Wegmans Food Markets. As a Customer Service Representative, you will be responsible for providing exceptional service to our customers, ensuring their shopping experience is positive and memorable.Key ResponsibilitiesProvide excellent customer service, responding to...


  • Rochester, New York, United States Penske Truck Leasing Full time

    Job SummaryWe are seeking a highly motivated and dynamic individual to join our team as a Customer Service Representative. This is an excellent opportunity to start a career in the Transportation Industry and gain experience in the heavy duty mechanic field.As a Customer Service Representative, you will be responsible for meeting and greeting incoming...


  • Rochester, New York, United States Kelly Services, Inc. Full time

    Customer Service Role at Kelly Services, Inc.As a Customer Service Representative at Kelly Services, Inc, you will be responsible for handling a variety of transactions and assisting in the proper execution of intercompany orders and customer orders.Key Responsibilities:Develop and maintain strong relationships with customers.Generate sales orders, ensuring...


  • Rochester, New York, United States Sportsman's Warehouse Full time

    Job Summary:We are seeking a Customer Service Representative to join our team at Sportsman's Warehouse. As a Customer Service Representative, you will be responsible for providing exceptional customer service, processing sales, and maintaining a clean and organized store environment.Key Responsibilities:Provide outstanding customer service by greeting...


  • Rochester, New York, United States Van Bortel Ford Full time

    At Van Bortel Ford, we're committed to providing exceptional customer service and a positive experience for our customers and employees alike. As a Customer Service Representative, you'll play a vital role in ensuring our dealership runs smoothly and efficiently.Key Responsibilities:Answer dealership phones and greet customers and prospectsWork cooperatively...


  • Rochester, New York, United States Wegmans Food Markets Full time

    We are seeking a talented and enthusiastic individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and creating a positive shopping experience for our customers.Key Responsibilities:Provide excellent customer service and respond to customer inquiries in...


  • Rochester, New York, United States Van Travis - State Farm Agent Full time

    Position OverviewWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our clients, providing exceptional customer service, and educating them on insurance...


  • Rochester, New York, United States Orville's Appliance Inc Full time

    Job SummaryOrville's Home Appliances is seeking a Part-Time Receptionist to join our team at our Victor Store. The ideal candidate will be courteous, reliable, and customer service oriented. Key responsibilities include answering phones, assisting with order processing, and maintaining the showroom and customer areas.Key Accountabilities:Provide exceptional...


  • Rochester, New York, United States Cannon Industries Full time

    Job OverviewCannon Industries is a leading sheet metal and custom weld fabricator in the contract manufacturing industry. We are seeking a highly skilled Customer Service Representative to join our team.Key Responsibilities:Communicate with customers regarding order inquiries and delivery information.Monitor EDI schedules and customer websites for purchase...


  • Rochester, New York, United States Rochester Promotions Firm Full time

    Job DescriptionRochester Promotions Firm is seeking a skilled Customer Service Representative to join our team. As a CSR, you will be the primary point of contact for customers, providing fast, friendly service to address their needs and concerns.Key Responsibilities:Provide exceptional customer service through phone, email, and in-person interactionsAssess...