Solutions and Services Coordinator

4 weeks ago


Rochester, New York, United States Velatia Careers Full time
Transforming the Electricity Grid

At Velatia, we are committed to revolutionizing the electricity grid into a futuristic infrastructure that is more reliable, resilient, and sustainable. Our team of experts specializes in customizing high-tech electrical solutions to meet the evolving needs of our customers.

Main Responsibilities
  • Service Team Coordination
    • Plan and coordinate after-sales service activities and manage personnel resources
    • Coordinate on-site assemblies and facilitate direct contact between clients and factories/KAM for non-conformity resolution
  • Service Works
    • Promote service works to customers and prepare technical-commercial offers
    • Provide customer training and commission primary and secondary cubicles
    • Configure and test protection and control equipment, as well as communication equipment
    • Maintain cubicles and protection and control systems
    • Resolve non-conformities and provide customer support services, both remotely and on-site
  • Solutions
    • Identify customer needs and design automation, control, protection, and communications solutions using Medium Voltage products
    • Develop detailed engineering solutions through dialogue with customers and factories
    • Collaborate in the elaboration of technical-commercial offers, prescribing solutions, defending them, and negotiating with customers
Requirements
  • Educational background in Electrical Engineering or comparable field
  • At least 3 years of experience in a similar position
  • Advanced knowledge of medium and low voltage switchgear, as well as power distribution products and services
  • Fluent speaking and writing English
  • Ability to handle and solve unexpected situations
  • Able to travel
Benefits
  • Medical
  • Dental
  • Vision
  • 401k
  • HSA

You will join a pioneering company that leads the industry, offering opportunities for professional growth and development. Our innovative culture and commitment to sustainability make us an attractive employer for talented individuals.



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