Customer Success Coordinator

7 days ago


Rochester, New York, United States CHESS Health Full time

Job Summary

CHESS Health is seeking a highly motivated and detail-oriented Customer Success Coordinator to support new and current customers in the use of our solutions. The ideal candidate will have excellent organizational and problem-solving skills, with the ability to juggle multiple projects and priorities simultaneously in a fast-paced environment.

Key Responsibilities

  • Ensure referrals are being attended to and educate customers on the importance of processing referrals in a timely manner
  • Assist with building and setting up staff and entities, and create Quick Enrollment Links
  • Attend customer implementation meetings, produce quality recaps, and attend to action items resulting from meetings
  • Support project management milestones, tasks, and subtasks for eIntervention and eRecovery projects

Requirements

  • Excellent written and verbal communication skills, with the ability to work collaboratively within a matrix environment
  • Ability to quickly develop a deep understanding and full knowledge of new solutions and technologies
  • Proficient with Microsoft Office Applications, including previous academic and/or professional experience

About CHESS Health

CHESS Health is a rapidly-growing healthcare technology, software, and services company focused on addressing the crisis of substance use disorder. We are committed to providing exceptional customer service and support to our customers, and we are seeking a highly motivated and detail-oriented individual to join our team.


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