Technical Support Director
4 weeks ago
Job Title: Technical Support Director
Job Summary:
HID Global is seeking a highly skilled Technical Support Director to lead our global Technical Support team. As a key member of our organization, you will be responsible for setting strategy, organizational structure, processes, knowledge, and cost/efficiency targets to achieve a market-leading support experience and satisfaction for our customers.
Key Responsibilities:
- Lead a global Technical Support team to deliver exceptional customer service and support
- Develop and implement strategies to improve support efficiency and effectiveness
- Collaborate with cross-functional teams to ensure alignment with local, regional, and global strategies and initiatives
- Drive a culture of absolute commitment to the customer experience across all aspects of HID Global
Requirements:
- Minimum 5 years of experience in technical service and product support, preferably in the physical access control environment
- Proven track record of large-scale software and hardware technical support programs and driving strategic growth or efficiency initiatives
- Excellent project/program management skills and attention to details
- Critical thinking and problem-solving skills
About HID Global:
HID Global is a leading provider of access control solutions, empowering people to transact safely, work productively, and travel freely. We are a high-tech software company headquartered in Austin, TX, with over 4,500 worldwide employees.
What We Offer:
- A dynamic and collaborative work environment
- Opportunities for professional growth and development
- A competitive salary and benefits package
How to Apply:
If you are a motivated and experienced Technical Support professional looking for a new challenge, please submit your application, including your resume and a cover letter, to [insert contact information].
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