Director of Application Engineering Support

4 days ago


Austin, Texas, United States Intel Full time
About the Role:

We are seeking a highly skilled and motivated Director of Application Engineering Support for our Network division. The successful candidate would have the responsibility of leading high-performing hardware/software application engineering teams that excel in supporting Intel's legacy and promoting Intel's new products to network ecosystem partners.

To achieve success, this involves supporting legacy products, driving early customer enablement, and planning for new products for go-to-market. The ideal candidate will have extensive experience in telecommunications, a deep understanding of Radio Access Network (RAN) technologies, a wide range of experience in System on Chip (SoC) technology, and a proven track record in customer support and global team management.

Key Responsibilities:Team Leadership:

Manage and mentor the product support team, fostering a collaborative environment that emphasizes professional growth and high performance.

Technical Expertise:

Provide expert guidance on network products and solutions, troubleshooting complex technical issues, and ensuring timely resolution.

Customer Engagement:

Act as the primary point of contact for key clients, building strong relationships and understanding their needs to enhance customer satisfaction.

Process Improvement:

Develop and implement support processes and best practices to improve efficiency, reduce response times, and enhance service quality.

Cross-Functional Collaboration:

Work closely with product management, engineering, and sales teams to align support efforts with product development and customer requirements.

Training and Development:

Create and oversee training programs for support staff to ensure they are knowledgeable about the latest technologies and customer service techniques.

Performance Metrics:

Establish key performance indicators (KPIs) to measure the effectiveness of the support team and report on performance regularly.

Industry Trends:

Stay abreast of industry developments and emerging technologies in networking to ensure our support services remain competitive.



  • Austin, Texas, United States Intel Full time

    Job DescriptionWe are seeking a highly skilled and experienced Director of Application Engineering Support to lead our Network division's application engineering teams. The successful candidate will be responsible for driving high-performing teams that excel in supporting Intel's legacy and promoting Intel's new products to network ecosystem partners.About...


  • Austin, Texas, United States Liquibase Full time

    Job Title: Director of EngineeringWe are seeking a highly experienced and visionary Director of Engineering to lead our team of passionate and skilled engineers as they develop our next generation SaaS application.Key Responsibilities:Lead and manage a team of engineers, fostering a collaborative and innovative team culture.Oversee the development lifecycle...


  • Austin, Texas, United States Apple Full time

    Job SummaryAs a Software Application Support Engineer at Apple, you will play a crucial role in detecting and resolving issues that impact our global retail environment. You will collaborate closely with engineers from various technical backgrounds to resolve issues across Apple's retail applications.Key Responsibilities Handle and debug incidents reported...


  • Austin, Texas, United States Proper Hospitality Full time

    Job Title: Director of EngineeringProper Hospitality is seeking a highly skilled and experienced Director of Engineering to join our team. As a key member of our operations team, you will be responsible for ensuring the safe and profitable operation of our hotel.Key Responsibilities:Oversee the maintenance and repair of all hotel facilities, including...


  • Austin, Texas, United States realtor Full time

    Director of Engineering for Customer AppsAt Realtor.com, we're committed to making buying, selling, renting, and living in homes easier and more rewarding for everyone. As our Director of Engineering for Customer Apps, you'll play a key role in helping us achieve this mission.Key Responsibilities:Develop and execute the vision for our next-generation...

  • Applications Engineer

    4 weeks ago


    Austin, Texas, United States Synopsys Full time

    Job DescriptionWe are seeking a highly motivated and experienced Applications Engineer to join our team at Synopsys. As a key member of our team, you will be responsible for integrating leading-edge Interface IP (IIP) into ASIC SoC/systems for next-generation products.Key Responsibilities:Understanding IIP applications on customer-specific SoC and...

  • Engineering Director

    2 weeks ago


    Austin, Texas, United States Siemens Industry Software Inc. Full time

    Job SummarySiemens Industry Software Inc. is seeking a highly experienced and skilled Engineering Director to lead our software engineering team. As a key member of our leadership team, you will be responsible for providing strategic direction and vision for the team, aligning with overall business goals and objectives.Key ResponsibilitiesProvide strategic...


  • Austin, Texas, United States Electronic Arts Full time

    Unlock Operational Excellence as a Director of DevOpsElectronic Arts is seeking a seasoned Director of DevOps to lead our central team of DevOps/SRE engineers. As a key member of our engineering leadership, you will drive standards, automation, and operational excellence across our development lifecycle.Key Responsibilities:Lead a growing team of DevOps/SRE...


  • Austin, Texas, United States ASSA ABLOY Full time

    Job Title: Technical Support DirectorWe are seeking a highly skilled and experienced Technical Support Director to lead our global Technical Support team. As a key member of our organization, you will be responsible for setting strategy, organizational structure, processes, knowledge, and cost/efficiency targets to achieve a market-leading support experience...


  • Austin, Texas, United States Electronic Arts Full time

    Job Title: Director of DevOpsWe are seeking a highly skilled and experienced Director of DevOps to join our team at Electronic Arts. As a key member of our engineering leadership team, you will be responsible for leading our DevOps team and driving the development of our automation and infrastructure solutions.About the Role:Lead a team of DevOps engineers...

  • Application Engineer

    4 weeks ago


    Austin, Texas, United States 3ECRUIT Full time

    About the RoleWe are seeking a highly skilled Application Engineer to join our team at 3ECRUIT. As an Application Engineer, you will play a key role in ensuring the efficient planning and management of projects assigned to you.Key ResponsibilitiesPerform engineering and Design for Manufacturing (DFM) activities on acquired orders, including material...

  • Electrical Engineer

    2 weeks ago


    Austin, Texas, United States Burns Engineering Full time

    About Burns EngineeringBurns Engineering is a nationally recognized provider of specialized engineering services, delivering high-quality, technical expertise to complex transportation and critical infrastructure projects.Our Power & Energy team is seeking an experienced Electrical Engineer to join our Philadelphia, PA or Austin, TX office.Job SummaryThe...


  • Austin, Texas, United States ASSA ABLOY Full time

    Job Title: Technical Support DirectorJob Summary:We are seeking a highly skilled Technical Support Director to lead our global technical support team. The successful candidate will be responsible for setting strategy, organizational structure, processes, knowledge, and cost/efficiency targets to achieve a market-leading support experience and satisfaction...


  • Austin, Texas, United States Apple Full time

    Job Title: Software Application Support EngineerAt Apple, we're revolutionizing entire industries with our innovative technology and commitment to environmental leadership. As a Software Application Support Engineer, you'll play a crucial role in detecting and resolving issues that impact our global retail environment.Key Responsibilities:Collaborate closely...


  • Austin, Texas, United States HID Global Full time

    Job Title: Technical Support DirectorAt HID Global, we are seeking a highly skilled and experienced Technical Support Director to lead our global Technical Support team. As a key member of our organization, you will be responsible for setting strategy, organizational structure, processes, knowledge, and cost/efficiency targets to achieve a market-leading...

  • Application Engineer

    4 weeks ago


    Austin, Texas, United States 3ECRUIT Full time

    About the RoleWe are seeking a highly skilled Application Engineer to join our team at 3ECRUIT. As an Application Engineer, you will play a key role in ensuring the efficient planning and management of projects assigned to you.Key ResponsibilitiesPerform engineering and Design for Manufacturing (DFM) activities on acquired orders for both On-Demand Projects...


  • Austin, Texas, United States Skyworks Solutions Full time

    Job SummaryWe are seeking a highly skilled and experienced Staff Applications Engineer to join our automotive radio applications team. The successful candidate will work closely with internal and external stakeholders to define, develop, and support software solutions for customers to integrate Skyworks' automotive radio solutions.ResponsibilitiesEvaluate...


  • Austin, Texas, United States The University of Texas at Austin Full time

    Job SummaryWe are seeking a highly skilled Systems Engineer to join our team at the University of Texas at Austin. As a key member of our Applied Research Laboratories, you will be responsible for conducting analyses of alternatives in support of military applications and acquisitions.Key ResponsibilitiesPlan, execute, and report the testing and evaluation...


  • Austin, Texas, United States Jobot Full time

    Staff Applications EngineerAn exciting opportunity to join a pioneering company in the Semiconductor industry as a Staff Applications Engineer.This role involves playing a key role in both pre-sales and post-sales support, collaborating closely with account managers to deliver world-class service. You'll also be actively involved in defining new products and...


  • Austin, Texas, United States Jobot Full time

    Long Term Contract OpportunityWe are seeking a highly skilled Senior Applications Engineer to join our team on a long-term contract basis. As a key member of our Infrastructure and Engineering Applications Team, you will be responsible for providing technical expertise and support for our high-performance computing environment.Key Responsibilities:Design,...