Customer Success Manager

4 weeks ago

New York, New York, United States Dailymotion Full time
Job Description

The Sales Marketing and Customer Success team at Dailymotion aims to be the subject matter experts to convince brands to partner with Dailymotion.

We are looking for a Customer Success Manager that is highly motivated and has a hunger to develop media and advertising knowledge.

You will need to be passionate about understanding business drivers for performance and different Dailymotion offerings available to our advertisers.

You will be engaging with internal and external stakeholders to transfer Dailymotion offerings into actionable recommendations.

You play a key role in helping to grow the North America business by transferring data and insights to recommendation through a storytelling process.

You will need to possess strong analytical ability with ability to be a self-starter to find solutions with minimal guidance.

Responsibilities
  • Serve as a key player in delivering proactive offerings using Dailymotion's data and insights resources by owning tasks and leveraging Data & Insights and AdOps teams.
  • You will also be responsible for developing strategic plans for different advertisers.
  • Collaborate with the Sales team to process, respond to and present RFPs, working closely with AdOps and Sales Marketing
  • Build and manage media plans for all live campaigns
  • Work cross-functionally with internal stakeholders to analyze opportunities for key accounts and drive strategic optimizations
  • Expand and develop client relationships to build and maintain deep-level partnerships
  • Focus on client retention, growth, renewal, and client satisfaction
  • Oversee I/O processing, campaign setup and creative submission from clients
  • Serve as the primary post-sale POC for clients in a designated book of business
  • Monitor and influence campaign delivery, troubleshoot and escalate delivery issues to AdOps team when needed
  • Create, manage, and deliver ongoing Excel reporting for key accounts
  • Collaborate with AdOps to provide optimization for campaigns
  • Collaborate with Business Analytics to conduct in-depth data analysis and develop actionable insights/recommendations for future campaigns
  • Partner with Business Analytics and Sales Marketing to develop and provide strategic insights, campaign wrap-ups and/or quarterly business reviews to clients
Qualifications
  • Strong interest and 2-4 years of experience in digital advertising
  • Excellent organizational, interpersonal and communication (written and verbal) skills
  • Solid computer skills including intermediate knowledge of spreadsheets (MS Excel), word processing (MS Word), and MS PowerPoint
  • Strong attention to detail and organizational skills; ability to contribute to process improvement, inventing and simplifying within existing processes
  • Ability to handle multiple priorities
  • Strong analytical skills
  • Problem identifier and problem solver
  • Ability to function equally well independently and as part of a team
Additional Information

At Dailymotion, we empower candidates to take action.

If this job sounds like a great opportunity for you, be confident in your skills, we are always happy to meet you If needed, we can accommodate our recruitment process for your special abilities.

This is a Hybrid role: 3 days in NYC office, 2 days remote

For the NYC Office

100% medical, dental, and vision premium coverage for employees + spouse + kids

401k matching

Generous paid time off, floating holidays, and Summer Fridays

Flexible remote work schedules

20 weeks paid birthing/primary caregiver leave

8 weeks paid secondary caregiver leave

Commuter benefit coverage

Monthly wellness stipend

Leveraged employee share offering - International Group Savings Plan offered through the Vivendi Group

Compensation:

Base salary $75K + bonus

Salary based on qualifications and background

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Rilla Full time

    Rilla is revolutionizing the sales industry with its cutting-edge conversation intelligence software. We're seeking a highly skilled Customer Success Manager to join our team and help our customers achieve long-term success.The ideal candidate will have experience in customer success management, account management, project management, or operations, and will...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Leapsome Full time

    About the RoleWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Leapsome. As a Customer Success Manager, you will be responsible for ensuring that our customers achieve their goals and objectives through the effective use of our platform.Key Responsibilities:Take ownership of a portfolio of customers to ensure...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States IntelliShift Full time

    We are seeking a Customer Success Manager to join our team at IntelliShift, a rapidly growing B2B SaaS company with 20 years of expertise in fleet management technology.The Customer Success team establishes and advances relationships from the C-suite to business line and IT leaders, middle managers, and front-line users.As a Customer Success Manager, you...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Pear VC Full time

    Customer Success ManagerAt Conduit Tech, we're revolutionizing the way HVAC contractors design, sell, and install high-efficiency systems. As our Customer Success Manager, you'll play a critical role in scaling our early-stage startup and ensuring the success of our customers. You'll be responsible for facilitating customer feedback, training our teams on...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States MicroStrategy Full time

    Customer Success ManagerAt MicroStrategy, we're seeking a seasoned Customer Success Manager to join our team. As a key member of our customer-facing team, you'll be responsible for ensuring the successful adoption and ongoing usage of our SaaS products by our mid-market customers. Your focus will be on building strong relationships with our customers,...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Kaltura Full time

    Customer Success ManagerKaltura is seeking a highly motivated and experienced Customer Success Manager to join our team. As a key member of our Revenue team, you will be responsible for ensuring the long-term success of our customers in a defined Region.The ideal candidate will have a proven track record of success in customer-facing roles, with a strong...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States Claroty Full time

    We are seeking a highly skilled Customer Success Manager to join our team at Claroty. As a Customer Success Manager, you will be responsible for creating and cultivating deep and meaningful relationships with our top customers and building their loyalty towards Claroty. You will also be responsible for getting customer feedback and representing their voice...

  • Customer Success Manager

    3 weeks ago

    New York, New York, United States MicroStrategy Full time

    Mid-Market Customer Success ManagerAt MicroStrategy, we're at the forefront of transforming organizations into intelligent enterprises through data-driven innovation. As a Mid-Market Customer Success Manager, you'll play a pivotal role in driving the adoption and optimization of our SaaS products, ensuring our customers achieve their business goals.Key...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Radar Full time

    About RadarRadar is a leading provider of location infrastructure solutions for businesses. Our geofencing SDKs and maps APIs empower companies to create location-based experiences that drive customer engagement and revenue growth. With a strong presence in the market, Radar is poised for continued success and expansion.About the RoleWe are seeking a highly...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Coast Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Coast. As a Customer Success Manager, you will be responsible for ensuring our customers receive maximum value from our solution throughout their lifecycle.Key Responsibilities:Manage all post-sales activity for customers through strong relationship-building, product...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Leapsome Full time

    Unlock Your Potential as a Customer Success Manager at LeapsomeAre you passionate about helping companies create environments where people can achieve shared goals, build authentic relationships, learn, and grow together? Do you want to make work fulfilling for everyone?We're looking for a Customer Success Manager to join our team at Leapsome, a fast-growing...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Allcloud Inc. Full time

    Customer Success ManagerAt AllCloud, we're seeking a highly motivated and results-driven Customer Success Manager to join our growing managed services team. As a key member of our team, you will be responsible for ensuring our customers realize the full value of our offerings and services, ultimately driving renewals and upsell opportunities.This is a...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Adobe Systems Full time

    Job Title: Customer Success ManagerWe are seeking a highly skilled Customer Success Manager to join our Growth CS Organization at Adobe. As a key member of our team, you will be responsible for leading a group of Customer Success Managers focused on our Substance 3D Product in the Creative Cloud ecosystem.Key Responsibilities:Maintain deep product knowledge...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Rilla Full time

    About RillaRilla is a leading conversation intelligence software for outside sales, empowering sales reps to improve their conversations and close deals. Our mission is to bring the power of conversation intelligence to the more than 10M salespeople who work offline.We're growing 20% MoM, with hundreds of clients, including Fortune 500 companies, and a Net...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Duet Full time

    About DuetDuet is a pioneering company dedicated to empowering Nurse Practitioner-led practices to tackle the primary care crisis. Our mission is to enable NPs to build thriving practices in their communities, closing the gap in access for underserved populations while keeping primary care independent and local.Job OverviewWe are seeking a highly skilled...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States MicroStrategy Full time

    Transform Your Career with MicroStrategyAs a Mid-Market Customer Success Manager at MicroStrategy, you will play a pivotal role in driving the success of our clients. You will be responsible for managing a book of business of $5-$10M ARR with accounts $100-500K in ARR each. Your primary focus will be on customer onboarding, account management, financial...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States SIRO Limited Full time

    Siro is a Series A company that empowers field sales professionals with data-driven coaching and actionable insights. As a Customer Success Manager, you will be one of the first hires in this role and will own onboarding, training, and ongoing success in Siro deployments with field sales teams. You will drive engagement and impact by building strong...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Ordergroove Full time

    About the Role:At Ordergroove, we're looking for a talented Customer Success Manager to join our dynamic team. As a key member of our Customer Success Team, you will be responsible for building and maintaining strong relationships with our clients, understanding their business needs, and providing strategic recommendations to drive their success.Key...

  • Customer Success Manager

    4 weeks ago

    New York, New York, United States Intuit Inc Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Intuit Inc. This is a unique opportunity to work with a talented group of professionals who are passionate about delivering exceptional customer experiences.The ideal candidate will have a proven track record of building and maintaining strong relationships with...

  • Customer Success Manager

    1 month ago

    New York, New York, United States Foursquare Full time

    About FoursquareFoursquare is a leading location technology and data cloud platform that bridges digital spaces and physical places. Our proprietary technology provides accurate and trustworthy location data, empowering businesses to make informed decisions and drive customer experiences.About the PositionFoursquare is seeking a seasoned Customer Success...