Customer Success Manager
1 month ago
We are seeking a highly skilled Customer Success Manager to join our team at Rokt. As a key member of our sales team, you will be responsible for driving quantifiable performance marketing results for our clients.
Key Responsibilities:
- Master the functionality of the Rokt platform and utilize insights and data to optimize campaigns across your portfolio to deliver on individual and client KPIs.
- Work alongside our sales team to uncover marketing goals and identify relevant Rokt Solutions for leading Global, Regional and National businesses.
- Create and manage effective team relationships between all relevant stakeholders.
- Support the broader team in new business growth and the ownership of client strategy and ongoing strategic account recommendations to drive client return.
- Tactical account planning and relationship building.
- Develop relevant marketing reports and client-facing account proposals with the support of cross-functional teams.
- Build and maintain strong direct client relationships and with designated media agencies.
- Monthly and quarterly revenue forecasting and account plans.
Requirements:
- Proven experience in a client-facing account management role across digital media, marketing or digital sales with 3+ years in delivering exceptional customer experience.
- Polished communication skills and the ability to project a professional image of the company both internally and externally.
- Dedicated and resourceful with a strong analytical problem-solving orientation.
- Strategic thinker with a common sense and practical solutions orientation.
- Highly proficient in Word, Excel, PowerPoint, Google Docs, Online CRM tools (E.g. Salesforce/Hubspot) and analytics software such as Tableau.
Benefits:
- Accelerate your career with roadmaps to leadership and an annual $5000 training allowance.
- Become a shareholder with equity in the company.
- Enjoy catered lunch every day and healthy snacks in the office.
- Access generous retirement plans like a 4% dollar-for-dollar 401K matching plan and get fully funded premium health insurance for your entire family.
- Dog-friendly office.
- Extra leave (bonus annual leave, sabbatical leave etc.).
- Work with the greatest talent in town.
- See the world with offices in New York, Seattle, Sydney, Tokyo and London.
We believe we're better together and value diversity, transparency and smart humble people who enjoy building a disruptive business together.
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