Residential Transition Specialist

5 days ago


Bloomfield Hills, Michigan, United States Cedarbrook Senior Living Full time
Job Summary

We are seeking a dynamic Residential Transition Specialist to join our team at Cedarbrook Senior Living. This role is responsible for ensuring a seamless transition process for new residents, providing exceptional customer service, and maintaining a smooth flow of operations.

About Us

Cedarbrook Senior Living is dedicated to helping our residents achieve their goals and live life to the fullest. We are committed to providing a supportive and nurturing environment that fosters a sense of community and belonging.

Responsibilities
  • Move-In Process: Oversee all aspects of the move-in process to ensure a smooth transition for new residents.
  • Welcoming New Residents: Welcome new residents to the community, provide orientation, and introduce them to the community ambassador.
  • Assisting with Transition: Assist incoming residents with all facets of transition and move to the property, including providing keys, emergency fobs, and general information.
  • Lease Signing and Renewal: Conduct lease signing and renewal signing with residents/families.
  • Data Collection: Collect insurance cards and medical information upon admission and as needed.
  • Nursing Coordination: Coordinate and support nursing with complete documentation for new Assisted Living and Memory Care Residents.
  • Apartment Preparation: Coordinate the refurbishing, cleaning, and inspection of apartments after move-out and before move-in with the Director of Building Services.
  • Scheduling: Schedule move-in, move-out dates, and on-site transfers with the management team.
  • Information Distribution: Provide a detailed calendar for all departments as resident and apartment changes are made.
  • Food and Nutrition: Provide food preference sheets and photographs of new residents to the Food and Nutrition team.
  • Communication: Communicate incoming residents' special needs or requirements to the appropriate members of the leadership team.
  • System Updates: Ensure all information has been entered in the respective systems for a smooth transition from the sales and marketing team to the daily operations team.
  • Support: Assist the sales and marketing department with production reports and correspondence as needed.
Requirements
  • Education: Bachelor's or Associate degree or equivalent experience is required.
  • Experience: Two-year minimum experience of Sales and Marketing support or customer service experience in a Senior Living community is preferred.
Benefits

We offer a great benefits package, including Paid Time Off, Medical, Dental, Vision, Life, 401(k) Retirement Savings plan, and more.

Estimated Salary:

$45,000 - $55,000 per year, depending on experience and qualifications.



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