Commercial Lines Insurance Customer Service Specialist
4 weeks ago
Job Summary
We are seeking a skilled Commercial Lines Insurance Customer Service Representative to join our team at GPAC. As a key member of our team, you will be responsible for providing exceptional customer service to our insurance company clients and policyholders.
Key Responsibilities
- Answer incoming call questions about insurance policies and insurance coverage issues, as well as consumer complaints and general inquiries
- Demonstrate accuracy in processing client policy modifications based on the data given
- Verify new customers coverage and present policyholders with proof of insurance paperwork
- Keep track of all customer inquiries and follow up to verify that all questions are answered regarding customer policies
- Stay up-to-date on new marketing efforts to answer insurance product inquiries utilizing all the resources available
- Handle complaints, present appropriate solutions, and alternatives within the timeframes set, and follow up to ensure that the issue has been resolved
Requirements
- Property and Casualty License required
- High school diploma or GED equivalent needed
- 1 to 2 years of Experience
- Knowledge of insurance products and policy schedules is preferred
- Must have knowledge of Microsoft Office Suite
- EPIC preferred
- Excellent active listening, interpersonal, and communication skills
Please note that inquiries will be kept confidential. Only those being considered will be contacted.
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