Commercial Door Installation and Service Director

17 hours ago

St Louis, Missouri, United States The Contractor Consultants Full time
Job Title: Commercial Door Installation and Service Manager

At The Contractor Consultants, we are seeking an experienced and highly motivated Installation and Service Manager to lead our commercial door installation and service teams. This dynamic role requires an individual with strong technical expertise and outstanding management skills to oversee and ensure quality installations and service delivery for our valued customers.

Responsibilities:
  • Team Leadership: Coordinate and manage both the installation and service teams to ensure timely and correct installations and service appointments.
  • Customer Interaction: Communicate with customers to understand and address complex installation or service requirements and resolve any issues that arise.
  • Compliance & Quality Assurance: Ensure that all installations and services comply with safety regulations, building codes, and internal quality standards.
  • Team Management: Hire, train, and manage technicians, while handling all aspects of employee performance management, including coaching, reviews, and corrective actions.
  • Process Improvement: Recommend and implement improvements to installation and service procedures and processes to enhance efficiency and quality.
  • Job Inspections: Inspect installation and service jobs to ensure adherence to standards, issuing corrective actions when necessary.
  • KPI Tracking: Prepare and present Key Performance Indicators (KPIs) on team productivity and service quality to senior management.
  • Stakeholder Collaboration: Establish and maintain positive relationships with customers and internal teams to ensure smooth operations and customer satisfaction.
Requirements:
  • Experience: Minimum 2+ years of experience in an Installation and/or Service Manager role or similar leadership position.
  • Technical Expertise: At least 5 years of prior hands-on experience in a service or installation technician role, preferably in the commercial doors and hardware industry.
  • Leadership: Strong organizational and leadership skills with the ability to manage and coordinate multiple teams efficiently.
  • Problem Solving: Excellent problem-solving abilities to handle complex technical issues and provide timely solutions.
  • Communication: Outstanding communication and interpersonal skills to work effectively with teams and customers.
  • Tech Savvy: Proficiency in MS Office and related software tools.
  • Education: High School Diploma required; a Degree in Engineering or a relevant field is a plus.
  • Industry Knowledge: Experience in commercial doors and door hardware installation is essential.
Benefits:
  • Health Insurance Options
  • Retirement Plan Options
  • Paid Time Off
  • Career Growth Opportunities
  • Travel Opportunities
  • Company and Team Events
  • Performance or Annual Bonuses
  • Continued Training and Certifications
  • Company Vehicle Mileage Reimbursement
Schedule:
  • 8 hour shift
  • Monday to Friday
Work Location:
  • Imperial, MO

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