Customer Service Representative

4 weeks ago


St Louis, Missouri, United States Farmers Insurance 1475 Full time
Customer Service Representative

We are seeking a dedicated and customer-focused individual to join our team as a Customer Service Representative in St. Louis, MO. As a key member of our customer service team, you will be responsible for providing exceptional service to our policyholders, ensuring their needs are met, and addressing any inquiries or issues promptly.

Responsibilities:
  • Provide professional customer service to policyholders by handling questions about insurance availability, eligibility, coverage, policy adjustments, claims processing, and billing inquiries.
  • Ensure timely responses to customer emails by offering detailed answers to their questions and resolving any concerns they may have.
  • Identify opportunities for upselling to existing customers and present additional coverage options to them.
Qualifications:
  • Strong customer service skills and a commitment to delivering exceptional service.
  • Excellent verbal and written communication skills.
  • Ability to multitask and manage multiple tasks simultaneously.
  • Proactive and self-motivated with a positive approach towards both independent work and collaboration with a team.
  • Strong problem-solving skills to address customer inquiries efficiently.

Compensation: $17 - $20 hourly



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