Service Desk Support Specialist

6 days ago


East Rutherford, New Jersey, United States Insight Global Full time
Service Desk Agent Job Description

Insight Global is seeking a highly skilled Service Desk Agent to join our team. As a Service Desk Agent, you will provide first-level IT support for service requests and incident resolution in a 24x7 environment.

Key Responsibilities:
  • Provide technical support for service requests and incident resolution via phone, email, and chat.
  • Monitor operational dashboards and group email inbox to create, resolve, and/or escalate operational incidents and service requests.
  • Work with various stakeholders to resolve issues and provide timely support.
  • Collaborate with the team to ensure seamless service delivery.
Requirements:
  • At least 1 year of prior Service Desk experience working with incident ticketing systems and event management.
  • Proficient with MS Office: Word, Excel, Outlook, PowerPoint.
  • Critical thinking skills and professional communication skills both written and verbal.
  • Must be eligible to clear a Public Trust Clearance process.
  • Comfortable working night shift 8 PM – 8AM.
Preferred Qualifications:
  • Experience supporting a financial/federal client.

As a Service Desk Agent at Insight Global, you will have the opportunity to work with a dynamic team and contribute to the success of our clients. If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.



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