Client Operations Supervisor
4 weeks ago
At Barry's, we're looking for a highly skilled and customer-focused Client Operations Supervisor to join our team. As the first point of contact for our clients, you'll be responsible for delivering exceptional hospitality and ensuring seamless daily operations.
Key Responsibilities:- Lead on-duty staff to ensure efficient class check-ins, studio opening, and closing in accordance with policies and procedures.
- Support management of studio staff on duty, developing effective relationships with clients and staff.
- Assist with marketing initiatives, team development, and maintaining brand standards.
- Oversee milestone, loyalty, and surprise and delight program implementation and execution.
- Manage studio systems, including Zendesk and Brandbot, to ensure client matters are resolved promptly and efficiently.
- Strong customer service skills and a patient, courteous demeanor.
- Availability to work 5 shifts, including weekends and public holidays.
- Friendly, outgoing personality and enthusiasm for the studio and job.
- Ability to prioritize and work within a fast-paced environment.
- Excellent communication skills and a cooperative manner.
As a Client Operations Supervisor at Barry's, you'll be part of a dynamic team that's passionate about delivering exceptional client experiences. If you're a customer-focused individual with a strong work ethic, we'd love to hear from you.
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Client Operations Supervisor
4 weeks ago
Los Angeles, California, United States Barry's Full timeAbout Barry'sBarry's is a leading fitness studio that offers a unique and immersive workout experience. Founded in 1998, our studio provides a high-intensity, one-hour workout that combines strength and cardio training with a focus on muscle toning and fat loss.Job DescriptionWe are seeking a highly motivated and customer-focused Client Operations Supervisor...
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