Client Operations Supervisor

4 weeks ago


Los Angeles, California, United States Barry's Full time
About Barry's

Barry's is a leading fitness studio that offers a unique and immersive workout experience. Founded in 1998, our studio provides a high-intensity, one-hour workout that combines strength and cardio training with a focus on muscle toning and fat loss.

Job Description

We are seeking a highly motivated and customer-focused Client Operations Supervisor to join our team. As a key member of our studio operations team, you will be responsible for ensuring seamless class check-ins, studio opening and closing, and providing exceptional customer service to our clients.

Key Responsibilities:
  • Lead on-duty staff to ensure efficient and effective studio operations
  • Develop and maintain effective relationships with clients and staff
  • Support the Senior/General Manager and Assistant General Manager with key marketing initiatives and team development
  • Assist with fuel bar and retail inventory control and counts
  • Partner with management to implement and execute hospitality processes and train team members
  • Oversee milestone, loyalty, and surprise and delight program implementation and execution
Requirements:
  • Strong customer service skills and a friendly, outgoing personality
  • Availability to work 5 shifts, including weekends and public holidays
  • Ability to prioritize and work within a fast-paced environment
  • Eye for detail and commitment to maintaining a clean and organized studio
  • Excellent communication skills and ability to work effectively with a team
Benefits:
  • Competitive hourly rate of $23.00-$24.00 per hour
  • Comprehensive benefits program, including medical, dental, and vision insurance
  • Short-term and long-term disability insurance, and life and AD&D insurance


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