Senior Account Strategist

3 weeks ago

Boulder, Colorado, United States sovrn Full time
About Sovrn

Sovrn is a software and data business that helps open web businesses be and remain independent. We provide solutions to help them understand their business better, operate more efficiently, and make more money. Our team is passionate about the freedom and free-flow of information and believes in the open web as the largest source of this information.

We are looking for a skilled Senior Account Strategist to join our team. As a Senior Account Strategist, you will work with our largest and most influential accounts to understand common trends, identify best practices, and find opportunities for growth in specific verticals. You will analyze these trends and formulate solutions to help them better understand and thrive in the ever-changing landscape of our industry.

About the Job

As a Senior Account Strategist, you will be responsible for actively engaging with your accounts to thoroughly understand their business and execute, implement, and improve what should feel like a personalized Sovrn experience. You will regularly track the overall health of your publishers and identify solutions to proactively anticipate customer needs and identify industry trends. You will manage the satisfaction, success, retention, and growth of a designated book of strategic accounts. You will identify metrics/KPIs that help your customers understand if they are achieving the long-term goals you have set. You will introduce additional products and services that Sovrn offers to your accounts through marketing campaigns, QBRs, and video conferences. You will nurture your relationship with account stakeholders into one of advocacy, by identifying opportunities to improve their metrics and drive more value for them through their partnership with Sovrn. You will manage and facilitate the process as your accounts advance through product implementations. You will develop and execute a regular cadence for collaborative, productive conversations, providing insights on their performance, health, and growth opportunities. You will share learnings, ideas, best practices, and successes with other Account Managers and the greater Customer Success Team. It will be your responsibility to emulate and embody top performance of an account manager for the team of account managers. You will identify Sovrn products that will help your accounts expand their success, increase revenue, and partner with (Pub Growth / Solution Engineers) to engage your publishers with these solutions. You will identify and monitor the activity of volatile accounts, reporting on upcoming or ongoing impacts or potential threats to the overall business. You will meet with publishers in-person (when possible) to deepen the partnership. Ideally, all enterprise-level partners are met with an in-person minimum of 1x per year.

About You

You are a self-starter, a leader, and able to get the job done without micro-management. You must be comfortable with volatility and change as this is a complex, fast-paced, and ever-changing industry, and should be comfortable working in a highly collaborative team environment. You have 3+ years of quota-carrying Account Management experience, 1+ years of adtech-specific experience, ideally in an SSP/Exchange role, experience managing highly strategic enterprise-level accounts, strong verbal and written communication and presentation skills, effective time management skills with an ability to prioritize, meet deadlines, and provide superior customer service, ability to organize, multi-task, and prioritize effectively in a fast-paced environment, a passion for problem-solving and turning challenges into opportunities for business growth, ability to identify problems and explore potential solutions that can be presented clearly to your client, strong work ethic with a self-motivated attitude and ability to be resourceful to get the job done, communicate candidly, even if it's uncomfortable, strongly value learning, ability to travel as required by customers and industry events. Bonus points for experience in programmatic advertising on the supply or demand side, cross-product selling and up-selling experience, affiliate program knowledge, experience using Jira, Confluence, SalesForce, Customer Success tools/solutions, familiarity in Microsoft Excel and Google Sheets (Vlookups, Formulas Pivot Tables, etc).

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