Client Services Representative
2 weeks ago
Position Overview
The Client Services Representative at Monroe County Water Authority is dedicated to providing an exceptional experience for both members and guests through outstanding customer support.
This role is crucial in enhancing the visit of members and guests by addressing inquiries, offering insights about services, amenities, activities, and events, ensuring a smooth experience for all.
Key Responsibilities
- Welcome guests and members with a warm and genuine greeting.
- Proactively engage with guests and members to gather and share information.
- Familiarize oneself with the day's arrivals and activities.
- Compile and maintain detailed information on all offerings to deliver accurate and timely responses to inquiries.
- Create personalized itineraries for guests and members during their stay.
- Collaborate with various departments to fulfill member and guest requests.
- Contribute to fostering a culture of exceptional service.
- Continuously enhance service standards to surpass guest expectations.
- Stay informed about and promote all organizational activities and services.
- Demonstrate the ability to work independently during certain periods.
- Availability to work during weekends and holidays is essential.
Qualifications
- A minimum of two years of experience in customer service is preferred.
- Previous experience in the hospitality sector is advantageous.
- Exceptional interpersonal and communication abilities.
- Strong organizational skills.
- A positive and proactive attitude is essential.
- High School diploma or equivalent educational background.
Please note that this job description is intended to outline the general nature and level of work performed by employees in this position. It is not intended to be a comprehensive listing of all duties, responsibilities, and qualifications required of employees assigned to this job.
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