Veterinary Client Service Representative
4 weeks ago
Job Summary:
We are seeking an experienced, outgoing and detail oriented individual to join our hospital as a Veterinary Client Service Representative. Our client service representatives must have an inviting personality because they are the first face of the practice. Prospect Park Veterinary Clinic is a small practice, but we have a huge heart A love for our animals and patients is of the highest importance. We also prioritize excellent customer service, time management with a focus on team work and communication. If you are positive and hard working, with a growth mindset, we want to hear from you
Responsibilities:
- Greet and welcome guests as soon as they arrive at the office
- Check in clients and check out clients
- Answer, screen and forward incoming phone calls
- Ensure lobby area is tidy and presentable
-Ability to write clear medical notes in patient record
- Ability to read and interpret a patient's medical records
- Ability to triage and educate clients over the phone with doctor's recommendations
Qualifications:
- Basic knowledge of diseases processes and medical terminology
-Maintain clear communication between doctors and fellow staff members
- Must be professional with outstanding customer service and phone etiquette
- Basic Math skills / Money Handling
-Ability to stand, walk or sit for prolonged periods of time
-Ability to lift up to 30 pounds without assistance
-Basic knowledge of computer and office equipment
We offer health insurance, PTO, 401k/match, scrub allowance, continuing education compensation and license renewal allowance (for CVT) Join our team and apply now We look forward to hearing from you
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