Client Services Representative I

7 days ago

Overland Park, United States Allied National Inc Full time

PURPOSE:The purpose of the Client Services Representative is to apply the knowledge of Allied's products, the Certificates of Insurance, the computer system and company procedures and philosophies along with judgment, in providing service to agents, insureds, providers, and other outside sources on both a pro-active and responsive basis. The CSR will work in a team atmosphere utilizing their expertise and the expertise of their peer group and staff in other departments to solve problems, provide information, and lend assistance involving multiple functions of the company. A CSR will step outside the "normal" customer service interaction and intentionally create a person-to-person experience, so the customer leaves the conversation with not only the information they thought they were looking for - but the information they need.This is an in-office position Monday - Friday 8am-4:30pm. We are looking for excited and passionate individuals who are ready to work on a team in order to assist our agents, insureds, and providers with questions they may have around their healthcare. Being a team player with a good attitude is critical for success in this role. We offer competitive pay, holidays off, and growth opportunities.ESSENTIAL FUNCTIONS:Attain and keep current an in-depth knowledge of all procedures and guidelines of the Client Services department. Remain up to date in the scope and depth of knowledge required to effectively apply all procedures and guidelines involved in Claims Processing in order to answer related questions from our customers.At all times, represent Allied in a positive, professional, thorough, and helpful way.Document all calls, inbound/outbound, in Allied's contact management system.Handle inbound and outbound contacts (calls, e-mails, and faxes) and determine the proper routing or course of action for those contacts. Ask all questions necessary concerning the issue, thus resulting in complete resolution and eliminating additional calls. If necessary, take responsibility for this contact and follow through to the conclusion.Successfully complete a recognized course in Medical Terminology and pass a proficiency exam.Requirements Associate of Arts degree or minimum 2 years of college course work strongly preferred.Minimum of 2 years of Customer Service experience in a Call Center is preferred.Minimum of 2 years of life & health insurance experience preferred.Ability to communicate in an assertive but positive manner, using excellent telephone communication skills (i.e. listening for understanding, responding accurately and professionally, and expressing self clearly and courteously.)Knowledge and understanding of medical terminology strongly preferred.Ability to speak English fluently, read, comprehend, follow and give written and verbal English instructions.Intermediate level proficiency with Windows-based systems, including but not limited to Microsoft Word.Ability to compose proper business correspondence (i.e., letters, memos, and file documentation) and communicate clearly in e-mail responses to internal and external customers.Ability to meet company attendance requirements and work overtime as necessary.Ability to sit or stand for 7.5 hours per day.Ability to meet departmental training standards.Ability to achieve and maintain department quality and quantity production standards.Ability to work under and handle the stress associated with varying workloads and deadlines, dealing with difficult callers, and handling a high volume of inbound and outbound contacts.

  • Customer Service Representative I

    2 months ago

    Overland Park, United States CorVel Full time

    ** Customer Service Representative I** **Job Category****:** Administrative (Field) **Requisition Number****:** CUSTO04151 Showing 1 location **Job Details** **Description** CorVel in Overland Park, KS is seeking a Customer Service Representative. The Customer Service Representative is responsible for addressing client and/or provider inquiries via email,...

  • 2025 Client Sales Representative

    3 weeks ago

    Overland Park, United States Echo Global Logistics Full time

    As a Sales Representative, you will be responsible for acquiring new business by engaging with clients over phone and email. The focus is offering a variety of logistics services and solutions. Sales Representatives will be equipped with the tools to seek the full sales cycle; prospecting, relationship building, customer service and operations. As you...

  • Rep Customer Service I

    3 months ago

    Overland Park, United States Quest Diagnostics Incorporated Full time

    Location: Location: Rep Customer Service I in Overland Park, KS at Quest Diagnostics **Location:** 5401 College Blvd **Experience:** Not Specified **Job Description** Rep Customer Service I - Overland Park, KS - 7 Questions and Answers. In Client Services you will work for the world leader in the industry, with a career where you can expand your skills...

  • Client Support Specialist

    2 weeks ago

    Park Rapids, Minnesota, United States Big I Minnesota Full time

    Client Relations RepresentativePosition OverviewBig I Minnesota is in search of a dedicated individual who embodies our core principles of being open-minded, diligent, positive, and a collaborative team member while maintaining the utmost integrity. This role is pivotal in our organization, starting as a client relations representative with the potential to...

  • Support Services Representative I

    2 weeks ago

    Overland Park, United States Disability Solutions Full time

    Description:PURPOSE:The purpose of the Client Services Representative is to apply the knowledge of Allied's products, the Certificates of Insurance, the computer system and company procedures and philosophies along with judgment, in providing service to agents, insureds, providers, and other outside sources on both a pro-active and responsive basis. The CSR...

  • Client Services Representative

    1 month ago

    Buena Park, United States Diamond Executives Full time

    Job DescriptionJob DescriptionAt Diamond Executives, we have perfected the ability to provide local business development solutions for nationally recognized telecommunications brands. Our clients are at the top of their field, and we pride ourselves in the ability to connect their offerings to the local community. Client Services Representatives are at the...

  • Client Services Representative

    4 weeks ago

    Buena Park, United States Diamond Executives Full time $45,000 - $55,000

    Job DescriptionJob DescriptionWe have perfected the ability to provide local business development solutions for nationally recognized telecommunications brands. Our clients are at the top of their field, and we pride ourselves in the ability to connect their offerings to the local community. Client Services Representatives are at the forefront of that...

  • Client Service Representative

    6 days ago

    Overland Park, United States VCA Animal Hospitals Full time

    We are looking for a full-time Veterinary Receptionist in Overland Park, KS! Do your friends describe you as someone who is always looking at the glass as 1/2 full? Do you pride yourself on being able to make someone smile? Our VCA Cherokee team is looking for someone who enjoys making every client's day a little brighter and getting the details right no...

  • Client Service Representative

    2 weeks ago

    Overland Park, United States VCA Animal Hospitals Full time

    We are looking for a full-time Veterinary Receptionist in Overland Park, KS! Do your friends describe you as someone who is always looking at the glass as 1/2 full? Do you pride yourself on being able to make someone smile? Our VCA Cherokee team is looking for someone who enjoys making every client's day a little brighter and getting the details right no...

  • Patient Services Representative

    3 weeks ago

    Brooklyn Park, United States i-Health Full time

    Description The Patient Services Representative will professionally and courteously greet all patients that make contact with the clinic. This is a full-time position working M-Thursday from 9:30 am - 6:00 pm and Friday from 7:30 am - 4:00 pm. This role will also involve working Saturday on a rotation. Location: Brooklyn Park A $1,500.00 sign-on bonus will...

  • Client Service Representative

    3 months ago

    College Park, United States VCA Animal Hospitals Full time

    Client Service Representative We are seeking an experienced Client Service Representative to join our team. At VCA Animal Hospitals, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.With every opportunity, we aim to exceed each pet owner’s expectations. We’re looking for a...

  • Customer Service Representative

    1 week ago

    Overland Park, United States ARA Insurance Services Full time

    We are looking for an individual to join our team of Customer Service Representatives. The overall function of the Customer Service Representative is to provide technical and customer service support within the underwriting department using the policy administration and agency management systems. We offer a comprehensive benefits package that includes...

  • Customer Service Representative

    2 weeks ago

    Overland Park, United States ARA Insurance Services Full time

    We are looking for an individual to join our team of Customer Service Representatives. The overall function of the Customer Service Representative is to provide technical and customer service support within the underwriting department using the policy administration and agency management systems. We offer a comprehensive benefits package that includes...

  • Client Service Representative

    5 months ago

    Park City, United States Beale's Best LLC Full time

    Job DescriptionJob DescriptionJob Duties Client Service RepresentativeOur expectation is for a client Service representative is to be the joyful face of the Bark City Veterinary SpecialistsEnthusiasm is the key to this positionDeep desire to coordinate and achieve Client satisfactionDesire to maintain smooth communication between client and clinician for...

  • Patient Services Representative

    3 months ago

    Brooklyn Park, United States i-Health Full time

    Description The Patient Services Representative - MRI is responsible for patient registration and check in as well as clinical support duties. In addition, this position is responsible for coordinating the prior authorization process to ensure patients have the necessary information related to imaging insurance coverage and benefits. This is a full-time...

  • Client Service Representative

    4 weeks ago

    Tinley Park, United States Old National Bank Full time

    Overview: Old National Bank has been serving clients and communities since 1834. With $50 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through...

  • Client Service Representative

    4 weeks ago

    Highland Park, United States VCA Animal Hospitals Full time

    VCA Cairo Animal Hospital is seeking a Client Service Representative to join our team part-time! Who We Are: VCA Cairo has been part of the community for 40 years and is a full-service veterinary hospital offering appointment-based preventative/routine medical care and urgent care. In addition to our general veterinary services, we offer advanced services...

  • Client Service Representative

    1 month ago

    Highland Park, United States VCA Animal Hospitals Full time

    **VCA Cairo Animal Hospita** **l** is seeking a **Client Service Representative** to join our team part-time! **Who We Are:** VCA Cairo has been part of the community for 40 years and is a full-service, veterinary hospital offering appointment-based preventative/routine medical care, and urgent care. In addition to our general Veterinary services, we offer...

  • Client Service Representative

    1 month ago

    Highland Park, United States VCA Animal Hospitals Full time

    VCA Cairo Animal Hospita l is seeking a Client Service Representative to join our team part-time! Who We Are: VCA Cairo has been part of the community for 40 years and is a full-service, veterinary hospital offering appointment-based preventative/routine medical care, and urgent care. In addition to our general Veterinary services, we offer...

  • Client Service Representative

    1 month ago

    Highland Park, Illinois, United States VCA Animal Hospitals Full time

    VCA Cairo Animal Hospita l is seeking a Client Service Representative to join our team part-timeWho We Are:VCA Cairo has been part of the community for 40 years and is a full-service, veterinary hospital offering appointment-based preventative/routine medical care, and urgent care. In addition to our general Veterinary services, we offer advanced services...