IT Helpdesk Support Specialist
4 days ago
Xylem, a leading global water technology company, is seeking a highly motivated and detail-oriented IT Helpdesk Support Specialist to join our team. As a key member of our IT department, you will provide exceptional support to our end-users, ensuring a seamless and efficient experience.
Key Responsibilities:- Provide timely and effective support to end-users via phone, email, and in-person
- Deploy and configure computer hardware and software to meet business requirements
- Identify, document, and resolve hardware, software, and operator problems
- Collaborate with the IT team to maintain a reliable IT infrastructure
- Communicate and enforce IT policies, procedures, and standards
- High school diploma or equivalent required; post-secondary degree in Information Systems or Computer Science preferred
- Experience in Helpdesk and/or customer service relations beneficial
- Proficiency in Microsoft Office applications and Microsoft server environment
- Strong communication and problem-solving skills
- Ability to work in a team environment and adapt to changing priorities
The successful candidate will work in a standard office environment with standard office equipment. A minimum of 20 hours per week is required, with on-site work necessary.
Xylem is an equal opportunity employer and welcomes applications from diverse candidates.
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