Front Office Coordinator

1 month ago

Hugo, Minnesota, United States LifeStance Health Full time
Company Overview:
At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities. Our mission is to provide accessible mental healthcare everywhere, every day. We are proud to be one of the fastest-growing mental health practice groups in the nation.

Position Summary:
The Practice Coordinator plays a crucial role in overseeing the daily operations of the front office at our practice location. This position is essential in delivering exceptional customer service to both in-person and remote patients, as well as supporting our clinicians.

Key Responsibilities:

Operational Excellence:
  • Foster a positive workplace culture that encourages clinician and staff engagement.
  • Prepare schedules for all patients, ensuring that all necessary documentation is complete and accurate.
  • Perform general office tasks to maintain a clean and organized environment.
  • Communicate effectively with colleagues, clinicians, and patients to enhance patient care.

Patient Support:
  • Deliver outstanding customer service by addressing patient needs promptly and effectively.
  • Manage front desk operations, including greeting and checking in patients.
  • Assist patients with inquiries related to billing, scheduling, and other requests.
  • Ensure timely response to phone calls to maintain high standards of service.
  • Support patients with telehealth access and troubleshoot any issues that arise.
  • Handle urgent requests and direct patients to the appropriate departments as needed.
  • Collect payments and verify insurance eligibility for all services rendered.

Clinician Support:
  • Assist clinicians with administrative tasks and questions.
  • Coordinate with clinicians regarding patient inquiries and appointment accuracy.
  • Maintain a secure and motivating work environment for all staff.

Required Skills and Qualifications:
  • Strong multitasking abilities and prioritization skills to enhance patient experience.
  • Ability to work both independently and collaboratively within a team.
  • Excellent written and verbal communication skills.
  • Proficient in computer applications, including Microsoft Office and EMRs.
  • Comfortable handling sensitive information in compliance with HIPAA regulations.

Education and Experience:
  • A high school diploma or equivalent is required; an associate's or bachelor's degree is preferred.
  • At least one year of experience in healthcare operations or customer service is preferred.

About LifeStance Health:
LifeStance Health is a leading provider of virtual and in-person outpatient mental health care, serving children, adolescents, and adults facing various mental health challenges. Our vision is to create a society where mental and physical healthcare are integrated to improve lives. We are committed to delivering compassionate care, building meaningful relationships, and celebrating the diversity of every individual's experiences.

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