Clinical Office Administrator

1 month ago


Hugo, Minnesota, United States LifeStance Health Full time
Company Overview:
At LifeStance Health, we are dedicated to addressing the mental health needs of individuals, families, and communities. Our mission is to provide exceptional care every day, and we are proud to have a team that is committed to making a difference in mental healthcare.

Position Summary:
The Front Office Coordinator plays a crucial role in overseeing the daily operations of the practice, ensuring that both in-person and remote patients receive outstanding service. This position is essential for maintaining a welcoming environment and facilitating effective communication between patients and clinicians.

Key Responsibilities:

Operational Management:
  • Foster a positive workplace culture by engaging with staff and supporting initiatives that enhance team morale.
  • Prepare for patient appointments by ensuring all necessary documentation is complete and accurate.
  • Maintain office organization and cleanliness, including managing correspondence and office supplies.
  • Communicate effectively with colleagues and patients to enhance the overall care experience.

Patient Engagement:
  • Deliver exceptional customer service by promptly addressing patient inquiries and concerns.
  • Manage front desk operations, including patient check-in and check-out processes.
  • Assist patients with scheduling, billing inquiries, and other requests via various communication channels.
  • Ensure timely response to phone calls and manage call queues to maintain high service standards.
  • Support patients in accessing telehealth services and resolving technical issues.
  • Handle urgent patient requests and coordinate with appropriate departments for resolution.
  • Collect co-payments and verify insurance eligibility during patient visits.

Clinician Support:
  • Assist clinicians with administrative tasks and inquiries to streamline their workflow.
  • Coordinate with clinicians regarding patient questions and appointment details.
  • Ensure clinician schedules are accurate and up-to-date.
  • Maintain a secure and motivating environment for all staff members.

Qualifications:
  • High School diploma or equivalent required; an associate's or bachelor's degree is preferred.
  • Minimum of 1 year of experience in healthcare operations or customer service is preferred.
  • Strong multitasking and prioritization skills to ensure a high-quality patient experience.
  • Excellent verbal and written communication abilities.
  • Proficient in Microsoft Office and electronic medical record systems.
  • Ability to handle sensitive information with discretion and in compliance with privacy regulations.

LifeStance Health:
As one of the leading providers of mental health care, we are committed to helping individuals lead healthier lives through accessible and personalized services. Our core values include compassion, collaboration, and respect for diversity, which guide our approach to patient care and team dynamics.

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