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Customer Success Manager
2 months ago
Lightspark is a pioneering company that aims to revolutionize the way money moves globally. Our innovative solutions enable fast, secure, and reliable transactions, making us a leader in the Lightning Network ecosystem.
Job Title: Client Success ManagerWe are seeking a highly motivated and experienced Client Success Manager to join our team. As a key member of our partnership growth team, you will play a crucial role in driving business growth, ensuring customer satisfaction, and building long-lasting relationships with our partners.
Key Responsibilities:- Partner with cross-functional teams to develop and execute strategies that drive business growth and customer satisfaction.
- Develop and maintain strong relationships with existing partners, identifying opportunities for growth and addressing any challenges that may arise.
- Provide proactive support to partners, ensuring they have the resources and expertise needed to succeed.
- Measure and track key performance indicators, gathering feedback and reporting on metrics to inform business decisions.
- Represent Lightspark at industry events, trade shows, and networking functions, showcasing our expertise and building relationships with potential partners.
- 8+ years of experience in client success, account management, client services, or partnerships, with a proven track record of driving growth and achieving meaningful results.
- 3+ years of experience building, managing, and retaining high-performing teams.
- Excellent communication and interpersonal skills, with the ability to present complex ideas and strategies effectively.
- High emotional intelligence and a strong desire to exceed expectations and grow within the organization.
- Results-oriented mindset, with a focus on achieving targets, driving growth, and continuous improvement.
- Able to work onsite in our HQ in Los Angeles, CA.
We are committed to creating a diverse and inclusive workplace that reflects the customers we serve. We welcome interest from individuals of all backgrounds and levels of experience who share our mission.
