Guest Services Coordinator
2 weeks ago
Employee Benefits
- Comprehensive Medical and Dental Coverage
- Paid Time Off
- Competitive Salary
- 401(k) Retirement Plan
- Life Insurance Options
- Disability Coverage
- Discounted Hotel Stays
- Continuous Training and Professional Growth Opportunities
- Execute all check-in and check-out procedures efficiently
- Handle online and telephone reservations
- Advise guests on payment options and confirm credit card information
- Register guests by collecting essential details (such as contact information and stay dates)
- Greet guests upon arrival and allocate rooms accordingly
- Provide detailed information about our hotel, room availability, pricing, and amenities
- Address guest complaints promptly and professionally
- Maintain accurate records of reservations and financial transactions
- Previous experience in a hotel front desk role, receptionist position, or a similar capacity preferred but not mandatory; training will be provided
- Familiarity with hotel reservation systems, such as OnQ or Opera, is advantageous but not essential
- Strong background in customer service
- Exceptional communication and organizational abilities
We are an equal opportunity employer and uphold a policy of non-discrimination and non-harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
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