Guest Services Representative

2 weeks ago


Rapid City, South Dakota, United States Rapid City Holiday Inn Express Full time
Position Overview: We are seeking a friendly and professional Guest Services Representative to oversee all elements of guest accommodations at our hotel. Your role will involve greeting guests, issuing room keys, managing bookings, and providing detailed information regarding our offerings.

Employee Benefits
  • Comprehensive Medical and Dental Coverage
  • Paid Time Off
  • Competitive Salary
  • 401(k) Retirement Plan
  • Life Insurance Options
  • Disability Coverage
  • Discounted Hotel Stays
  • Continuous Training and Career Advancement Opportunities
Key Responsibilities
  • Execute all check-in and check-out procedures
  • Handle online and telephone reservations
  • Advise guests on payment options and validate credit card information
  • Register guests by collecting essential details (such as contact information and stay dates)
  • Greet guests upon arrival and allocate rooms
  • Provide insights about our hotel, room availability, pricing, and amenities
  • Address guest complaints promptly and professionally
  • Maintain accurate records of reservations and payments
Required Qualifications
  • Previous experience in a hotel front desk role, receptionist position, or similar capacity preferred but not mandatory; training will be provided
  • Familiarity with hotel reservation systems, such as OnQ or Opera, is a plus but not essential
  • Strong customer service background
  • Exceptional communication and organizational abilities
About Our Company: At Rapid City Holiday Inn Express, we pride ourselves on delivering exceptional hospitality. Our commitment to excellence has established us as a leader in the industry. Our dedicated team of professionals is continuously expanding, and we are eager to welcome motivated individuals who share our passion for service.

We are an equal opportunity employer and do not tolerate discrimination or harassment based on race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

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