Customer Experience Representative

4 days ago


Tampa, Florida, United States MCI Military Recruitment Full time

About Us

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MCI Military Recruitment is a leading provider of staffing solutions for the military and defense industries. Our team is dedicated to delivering exceptional service and support to our clients and candidates.

We are proud to offer a competitive salary range of $45,000 - $60,000 per year, as well as a comprehensive benefits package and opportunities for career advancement and professional growth.

Job Description

  • Handle inbound customer inquiries via phone, email, or chat
  • Resolve customer disputes and concerns in a timely and professional manner
  • Process payments and ensure accurate and efficient transaction processing
  • Provide exceptional customer service and ensure high levels of customer satisfaction
  • Work closely with internal teams to resolve complex customer issues
  • Maintain accurate records and reports to ensure compliance with company policies and procedures

Requirements

  • High school diploma or equivalent required
  • 1+ year of experience in customer service or related field preferred
  • Excellent communication and problem-solving skills
  • Ability to work independently and as part of a team
  • Strong organizational and time management skills
  • Accuracy and attention to detail

Why Work for Us?

  • Competitive salary range: $45,000 - $60,000 per year
  • Benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Opportunities for career advancement and professional growth
  • A dynamic and supportive work environment


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