Customer Experience Representative
1 month ago
Aloft Tampa Downtown is a vibrant hotel located in the heart of Tampa, offering a unique blend of convenience and excitement. Our hotel provides easy access to premier destinations such as Busch Gardens, Tampa Theatre, and the iconic Tampa Riverwalk.
Job OverviewWe are seeking a skilled Customer Experience Representative to join our dynamic team. As a key member of our front desk staff, you will be responsible for delivering exceptional guest experiences and ensuring seamless operations.
Responsibilities:- Greeting and Registration: Greet guests promptly and warmly, using positive and clear communication to ensure a smooth check-in process. Verify and record guest information accurately, making recommendations for room upgrades or promotions as needed.
- Front Desk Operations: Manage the front desk area efficiently, handling cash transactions, processing credit card payments, and balancing house banks with precision.
- Communication and Problem-Solving: Respond to guest inquiries and resolve issues promptly, using effective listening skills and creative problem-solving techniques to find solutions that meet guest needs.
- Cash Handling and Accounting: Handle cash, make change, and balance assigned house banks accurately, maintaining attention to detail and ensuring security protocols are followed.
- Teamwork and Adaptability: Collaborate with colleagues to achieve shared goals, adapting to changing situations and priorities with flexibility and poise.
- Education: High school diploma or equivalent required; college degree preferred.
- Experience: Hotel experience preferred, but not required.
- Skills: Excellent communication and interpersonal skills, ability to multitask, and proficiency in computer systems.
We offer a competitive salary range of $45,000 - $60,000 per year, depending on experience, plus a comprehensive benefits package including medical, dental, and vision coverage, 401(k) matching, and pet insurance through ASPCA. Enjoy flexible scheduling, paid time off, and opportunities for career growth and professional development.
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