Valet Service Operations Manager
3 weeks ago
At Parking Management Company, we are seeking a highly skilled and experienced Valet Guest Service Manager to join our team. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of our valet service, ensuring seamless and efficient operations that exceed our guests' expectations.
About the Role:
- Lead and manage a team of valets, fostering a positive and productive work environment.
- Oversee the day-to-day operations of the valet service, ensuring smooth and efficient operations.
- Implement and enforce valet policies and procedures to maintain the highest standards of service quality.
- Train and develop valets, providing ongoing coaching and mentorship to enhance their skills and knowledge.
- Address guest concerns and complaints promptly and professionally, ensuring their satisfaction.
- Collaborate with hotel management and other departments to ensure seamless service integration.
- Monitor and analyze valet performance metrics, identifying areas for improvement and implementing corrective actions.
- Maintain a safe and secure valet area, adhering to all safety and security protocols.
- Contribute to the development and implementation of strategic initiatives to enhance the valet service.
Qualifications:
- Minimum of 5 years of experience in the hospitality industry, with at least 2 years of supervisory experience.
- Proven track record of success in leading, motivating, and developing teams.
- Exceptional customer service skills, with a demonstrated ability to handle guest concerns and complaints effectively.
- Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines.
- Attention to detail and a commitment to maintaining the highest standards of service quality.
- Excellent communication and interpersonal skills, with the ability to build rapport with team members, guests, and hotel management.
Benefits:
- Competitive salary commensurate with experience.
- Comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a retirement savings plan.
- Opportunity to work in a fast-paced, dynamic environment and make a significant impact on the guest experience.
- Chance to lead and develop a team of talented valets and contribute to the overall success of our hospitality operations.
Why Join PMC:
- Career Growth: PMC offers continuous growth opportunities.
- Dynamic Team: Be part of a dynamic and collaborative team environment.
- Entrepreneurial Spirit: Contribute to an entrepreneurial and innovative workplace.
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