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IT Support Specialist

4 weeks ago

Erie, Pennsylvania, United States Parker Hannifin Corporation Parker Aerospace Group Full time
Job Summary

We are seeking a highly motivated and detail-oriented IT Intern to join our team at Parker Hannifin Corporation Parker Aerospace Group. As an IT Intern, you will be responsible for providing top-notch customer service and technical support to our end users. This role requires a strong understanding of hardware and software maintenance, as well as excellent problem-solving skills.

Key Responsibilities
  • Provide technical support to end users, including troubleshooting and resolving hardware and software issues
  • Maintain and support the workstation environment, ensuring optimal performance and efficiency
  • Develop and implement training materials to support process changes and new technology introductions
  • Collaborate with the global IT service desk to manage incidents and requests, utilizing ITIL foundational principles
  • Interact directly with internal customers, providing exceptional customer service and support
Requirements
  • Bachelor's degree in progress, with a strong focus on computer science or a related field
  • At least 1 year of experience in hardware and software maintenance, with a strong understanding of IT service management principles
  • Strong customer service orientation, with excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment, managing multiple priorities and deadlines
  • Self-starter with a willingness to learn and take initiative
What We Offer

Parker Hannifin Corporation Parker Aerospace Group is a Fortune 250 global leader in motion and control technologies. We offer a dynamic and supportive work environment, with opportunities for growth and development. As an IT Intern, you will have the chance to work with a talented team of professionals, developing your skills and expertise in a fast-paced and challenging environment.