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Care Team Leader

2 months ago

Hopkinsville, Kentucky, United States Senior Helpers of West Kentucky Full time
About the Role

We are seeking a highly skilled and experienced Care Team Director to lead our caregiver team at Senior Helpers of West Kentucky. As a key member of our management team, you will be responsible for overseeing the performance improvement, development, and implementation of caregiver training programs.

Key Responsibilities
  • Overall Management: Oversee the overall management of the Care Team, including performance improvement, development, and implementation of caregiver training programs in collaboration with the Director of Operations or Owner.
  • Quality Assurance: Ensure quality assurance site checks of each caregiver to guarantee care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that meets the Senior Helpers brand expectations.
  • Morale Building: Maintain morale building recognition programs for the caregivers, such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
  • Log and Timesheet Review: Oversee the review of daily logs and timesheets to ensure that each caregiver is following the care plan and that lost hours are identified.
  • Communication: Supervise the distribution of caregiver communication.
  • Call Out Management: Review all caregiver call outs, late arrivals, early departures, and refusals of assignments; take appropriate action based on company policies.
  • Training and Development: Ensure that orientation/hiring sessions are comprehensive, according to standards, and conducted for all new hires.
  • Program Implementation: Implement the Senior Gems program and other training programs.
Requirements
  • Education: High School Degree Required, Certified Nursing Assistant (CNA) preferred.
  • Experience: Minimum of 1 year experience managing employees, hiring, and/or onboarding required, preferably in a healthcare-related setting.
  • Skills: Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment. Experience in conflict management. Ability to use critical thinking to proactively prevent and solve problems.
  • Physical Demands: Ability to visit clients' homes in the assigned territory.
  • Technical Skills: Proficiency in Microsoft Word, Excel, Internet, and Outlook required. Ability to learn software programs quickly.
  • Communication: Strong communication skills. Ability to work independently and as part of a team.