IT Support Specialist
3 weeks ago
As a Desktop Support Technician with the Dallas Independent School District, you will play a critical role in ensuring the smooth operation of technology for schools and administration offices. Your expertise in troubleshooting, diagnosing, and repairing hardware and software products will be essential in supporting customer needs.
Key Responsibilities
Troubleshoot and resolve operating system and software issues
Support campus-based technology users
Escalate system disruptions to the appropriate technology tier II department
Train campus principals, teachers, and staff as required
Support special events at campus and other district locations
Support computers, mobile devices, digital A/V equipment, and peripherals
Support instructional software applications
Support quality control on vendor projects
Attend training and meetings as required
Requirements
Accredited High School Diploma or equivalent (U.S.A. Equivalency) and one-year experience in Information Technology support services
A+ Certification preferred
Knowledge of Microsoft Operating Systems, Microsoft Office Suite, and Office 365
Knowledge of Mac OS, IOS, Chrome OS, and Google Applications for Education
Strong verbal and written communication skills
Excellent customer service skills
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