Technical Support Specialist

2 months ago

Alexandria, Louisiana, United States The University of New Orleans Full time

Thank you for your interest in The University of New Orleans.

Once you start the application process, you will not be able to save your work, so you should collect all required information before you begin. The required information is listed below in the job posting.

You must complete all required portions of the application and attach the required documents in order to be considered for employment.

Department
IT Helpdesk Operations

Job Summary

Job Description

  • Deliver comprehensive onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing equipment, software applications, and all associated components, peripherals, and media.
  • Oversee user accounts on local PCs, select servers, and Active Directory in compliance with industry standards.
  • Utilize a tracking system to document ticket resolutions effectively.
  • Provide limited support for approved mobile devices containing proprietary data, ensuring that functional devices are properly configured for work-related purposes.
  • Educate and assist end users on technical issues as a form of preventative maintenance.
  • In the event of a disaster, take appropriate actions to ensure continuity of operations in accordance with previously documented and department-approved plans.
  • Travel to various sites as needed to carry out assigned duties.
  • Identify, diagnose, and assist with the resolution of network issues related to end-user problems.
  • Restore data from backup systems using designated applications as needed for end-user support.
  • Manage all assigned issues being handled by other internal IT units or external contractors.
  • Perform other tasks as directed.
QUALIFICATIONS

REQUIRED:
  • Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
  • Excellent analytical skills, effective organizational and time management skills.
  • Great attention to detail and follow-up.
  • Ability to manage projects, assignments, and competing priorities.
  • Proficient in the use of Microsoft Office, including but not limited to Outlook, Word, and Excel.
DESIRED:
  • Advanced degree.
  • Minimum one year of professional experience with OTS information systems or programs utilized by the department.
  • Minimum one relevant industry certification or training including, but not limited to, CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows-based operating systems including installation, system administration, or troubleshooting.
  • Professional experience with various computer hardware, which includes: PCs, laptops & printers, MFPs, routers, switches, or servers.
  • Professional experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Professional customer service experience.
Required Attachments

Please upload the following documents in the Resume/Cover Letter section.
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).
See Diversity Statement instructions by clicking this link:

Applications that do not include the required uploaded documents may not be considered.

Posting Close Date
This position will remain open until filled.

Note to Applicant:

Applicants should fully describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will use this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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