Technical Support Specialist

2 weeks ago

Alexandria, Louisiana, United States The University of New Orleans Full time

Thank you for your interest in The University of New Orleans.

We appreciate your application and encourage you to gather all necessary information before starting the application process, as it cannot be saved midway. The required information is detailed below.

To be considered for employment, all required sections of the application must be completed, and necessary documents attached.

Department
IT Helpdesk Operations

Job Overview

Position Details

  • Deliver comprehensive onsite installation, configuration, repair, maintenance, and support for state-owned workstations, laptops, thin client devices, desktop printers, network printers, network communication devices, video conferencing tools, software applications, and all related components, peripherals, and media.
  • Administer user accounts on local PCs, selected servers, and Active Directory in accordance with industry standards.
  • Utilize a tracking system to document ticket resolutions effectively.
  • Provide limited support for authorized mobile devices containing State proprietary data, ensuring proper configuration for work-related purposes.
  • Educate and assist end users on technical issues as a preventative maintenance measure.
  • In case of emergencies, implement appropriate actions to maintain operational continuity per documented and Department-approved plans.
  • Travel to various locations as necessary to fulfill assigned responsibilities.
  • Identify, troubleshoot, and assist in resolving network issues related to end-user problems.
  • Restore data from backup systems using designated applications as required for end-user support.
  • Oversee all assigned issues managed by other internal IT units or external contractors.
  • Perform additional tasks as directed.
Qualifications

Required:
  • Bachelor's Degree or Associate's degree with 3 years of professional experience in lieu of degree, or 6 years of professional experience in lieu of degree.
  • Strong analytical skills, effective organizational abilities, and time management skills.
  • Exceptional attention to detail and follow-up.
  • Capability to manage projects, assignments, and competing priorities.
  • Proficient in Microsoft Office applications, including but not limited to Outlook, Word, and Excel.
Preferred:
  • Advanced degree.
  • At least one year of professional experience with OTS information systems or programs utilized by the department.
  • One relevant industry certification or training, such as CompTIA, Microsoft, HP, Dell, Cisco, ITIL Foundation, Apple, or HDI-CS.
  • Professional experience with Windows-based operating systems, including installation, system administration, or troubleshooting.
  • Experience with various computer hardware, including PCs, laptops, printers, MFPs, routers, switches, or servers.
  • Experience with Remote Control software, Ticketing System software, Active Directory, Exchange, or SharePoint.
  • Professional customer service experience.
Required Attachments

Please upload the following documents in the Resume/Cover Letter section:
  • Detailed resume listing relevant qualifications and experience;
  • Cover Letter indicating why you are a good fit for the position and University of Louisiana Systems;
  • Names and contact information of three references;
  • Diversity Statement (required for all Faculty positions and any Staff position of Assistant Manager and higher).
Applications that do not include the required uploaded documents may not be considered.

Note to Applicant:
Applicants should thoroughly describe their qualifications and experience with specific reference to each of the minimum and preferred qualifications in their cover letter. The search committee will utilize this information during the initial review of application materials.

References will be contacted at the appropriate phase of the recruitment process.

This position may require a criminal background check to be conducted on the candidate(s) selected for hire.

As part of the hiring process, applicants for positions at the University of New Orleans may be required to demonstrate the ability to perform job-related tasks.

The University of New Orleans is an Affirmative Action and Equal Employment Opportunity employer. We do not discriminate on the basis of race, gender, color, religion, national origin, disability, sexual orientation, gender identity, protected Veteran status, age if 40 or older, or any other characteristic protected by federal, state, or local law.

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